The average salary for an Experienced Service Delivery Manager in South Africa is R545,163.
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R366k - R866k
R9k - R139k
R8k - R65k
R0 - R101k
R369k - R891k
Your Market Worth Over Time
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
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Popular Skills for Service Delivery Manager
Skills in Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Information Technology Infrastructure Library (ITIL), Project Management, Customer Relationship Management (CRM) and Operations Management.
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of R320,000 based on 8 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of R357,353 based on 91 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of R498,543 based on 52 salaries. In their late career (20 years and higher), employees earn an average total compensation of R579,310.
Years of Experience
This data is based on 183 survey responses.
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