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Call Center Analyst Salary

Call Center Analysts in the United States are not likely to strike it rich; they only make around $41K annually on average. Most people who answered the questionnaire are men; 63 percent of Call Center Analysts are male. Most Call Center Analysts report high levels of job satisfaction. Although a strong majority have medical coverage and a majority have dental coverage, roughly a fourth claim no health benefits at all.

$30,340 - $61,534
(Median)
$30K
$41K
$62K
MEDIAN: $41,141
10%
50%
90%

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$11.66 - $22.06
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,340 - $61,534  
   
Bonus
$0.00 - $4,494  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,982 - $59,541  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 36
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.66 - $22.06  
   
Overtime
$17.62 - $38.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,494  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,982 - $59,541  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 33

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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

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Related Job Salaries

United States (change)

Experience Affects Call Center Analyst Salaries

Experienced
up arrow 20%

Mid-Career
up arrow 12%

National Average
$37,000

Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

Less than 1 year
4%
1-4 years
52%
5-9 years
26%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 27%