Call Center Analyst Salary (United States)

A Call Center Analyst earns an average salary of $42,163 per year. Most people with this job move on to other positions after 20 years in this career. Experience has a moderate effect on income for this job.
Call Center Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,791 - $56,766
(Median)
32K
42K
57K
MEDIAN: $42,163
10%
50%
90%
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Call Center Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.42 - $22.12
(Median)
11
16
18
22
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$31,791 - $56,766  
   
Bonus
$0.00 - $4,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,793 - $52,989  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 86
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.42 - $22.12  
   
Overtime
$19.23 - $35.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,700  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,793 - $52,989  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 86
Is Call Center Analyst your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Call Center Analyst
  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.
Read more about: Call Center Analysts

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 21%
Mid-Career
up arrow 10%
National Average
$39,000
Entry-Level
up arrow 7%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 13 votes.
Gender
Female
52%
female alumni
 
Male
48%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
59%
5-9 years
22%
10-19 years
14%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 74% dental benefits Dental: 68%
vision benefits Vision: 57% employee benefits None: 25%
Find Out Exactly What You Should Be Paid
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Years in Field/Career:
Location:
United States (change)
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