Call Center Analyst Salary (United States)

The average pay for a Call Center Analyst is $41,130 per year. People in this job generally don't have more than 20 years' experience.
Call Center Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,700 - $57,200
(Median)
32K
41K
46K
57K
MEDIAN: $41,129
10%
50%
75%
90%
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Call Center Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.56 - $22.28
(Median)
12
16
22
MEDIAN: $15.00
10%
50%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,700 - $57,200  
   
Bonus
$0.00 - $4,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,907 - $53,356  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 43
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.56 - $22.28  
   
Overtime
$18.91 - $35.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,872  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,907 - $53,356  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 38
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United States (change)
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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 18%
Mid-Career
up arrow 7%
National Average
$38,000
Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 11 votes.

Gender

Female
47%
female alumni
 
Male
53%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
58%
5-9 years
23%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 65%
vision benefits Vision: 55% employee benefits None: 28%
Find Out Exactly What You Should Be Paid
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