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Call Center Analyst Salary

Those pursuing careers as Call Center Analysts in the United States may have to make do with less; average incomes for people in this area hover around only $41K per year. Most people who answered the questionnaire are men; 64 percent of Call Center Analysts are male. Slightly less than a third of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and a majority claim dental coverage as well. The majority of workers are highly satisfied with their job.

$30,548 - $61,322
(Median)
$31K
$41K
$61K
MEDIAN: $40,825
10%
50%
90%

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$11.64 - $22.24
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,548 - $61,322  
   
Bonus
$0.00 - $4,494  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,982 - $59,541  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.64 - $22.24  
   
Overtime
$17.62 - $38.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,494  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,982 - $59,541  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 32

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United States (change)


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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Related Job Salaries

United States (change)

Experience Affects Call Center Analyst Salaries

Experienced
up arrow 19%

Mid-Career
up arrow 12%

National Average
$37,000

Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
4%
1-4 years
54%
5-9 years
25%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 28%
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