Call Center Analyst Salary

Call Center Analysts in the United States are not likely to strike it rich; they only make around $40K annually on average. Some workers in this field — slightly less than a third — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by more than half. The majority of Call Center Analysts claim high levels of job satisfaction. Men make up the majority of Call Center Analysts (64 percent) survey respondents.

$29,499 - $56,460
(Median)
$29K
$40K
$56K
MEDIAN: $40,413
10%
50%
90%

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$11.78 - $20.79
(Median)
$12
$16
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,499 - $56,460  
   
Bonus
$0.00 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $52,546  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 34
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.78 - $20.79  
   
Overtime
$21.10 - $38.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,936  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $52,546  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 32
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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 18%

Mid-Career
up arrow 11%

National Average
$37,000

Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
3%
1-4 years
52%
5-9 years
29%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 67%
vision benefits Vision: 59% employee benefits None: 29%
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