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Call Center Analyst Salary

Call Center Analysts aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $42K annually. Work is enjoyable for Call Center Analysts, who typically claim high levels of job satisfaction. Although a strong majority have medical coverage and the greater part have dental coverage, close to one-fourth claim no health benefits at all. Male Call Center Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 56 percent of the field. Respondents to the PayScale salary survey provided the data for this report.
$31,556 - $57,888
(Median)
32K
42K
47K
58K
MEDIAN: $41,526
10%
50%
75%
90%

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$11.66 - $22.06
(Median)
12
14
16
22
MEDIAN: $15.00
10%
25%
50%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,556 - $57,888  
   
Bonus
$0.00 - $4,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,103 - $54,378  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.66 - $22.06  
   
Overtime
$19.13 - $36.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,400  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,103 - $54,378  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 33
United States (change)

Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 13%

Mid-Career
up arrow 8%

National Average
$39,000

Entry-Level
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
22%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 26%