Salary for Call Center Analyst Jobs

Updated: 5 Feb 2012

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National Salary Data

	National Salary Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$21K	$42K	$63K
Salary	$30,900 - $60,114
Bonus	$250.00 - $5,057
Profit Sharing	n/a	Not enough data
Commission	n/a	Not enough data
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	$24,737 - $53,534
Country: United States \| Currency: USD \| Updated: 5 Feb 2012 \| Individuals Reporting: 57

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Job Listings for Call Center Analyst Jobs

Posted	Job Title	Company	Job Location
Jan 24	Analyst II-Help Desk (Software Support / Call Center Environment)	Bank of America	Chandler, Arizona
	5am-9pm; Sat 6am-5pm; Sun 6am-3pm Top 4 Skills : 1) Mortgage background 2) Call center experience 3) Technical proficiency 4) Excellent communication skills Job... Indeed
Dec 25	Senior Business Analyst, Member Services Call Center (Corona, CA)(Job Number: 048662)	Kaiser Permanente	Corona, California
	Business Analyst Corona, CA... Kaiser Permanente is looking for a Senior Business Analyst in Corona... Experience in the Contact Center environment Indeed
Jan 24	Call Center Analyst	ConAgra Foods, Inc.	Omaha, Nebraska
	Job Title: Call Center Analyst Profession: Computer Engineering and Information Technology -> Help Desk As a core team member, provides technical support... Indeed
Jan 18	Sr Technical Analyst - Call Center SME	Keane Inc	Columbia, South Carolina
	Call Center. Call Center will handle requests from the public regarding unemployment claims. Call Center... call center processes5 years with Call Center... Indeed

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Companies and Industries for Call Center Analyst Jobs

Popular Industries

Salary Range


Health Care Services	$32,159 - $61,395
Information Technology (IT) Services	$32,229 - $64,061
Health Insurance	$32,984 - $60,077
Banking	$31,647 - $59,302
Credit Cards	$30,362 - $56,249

Popular Employers

Salary Range

There is not enough data available to display this chart.

Key Statistics for Call Center Analyst Jobs

Gender

	Female 53%			Male 47%
Salary:	$35,608 - $46,949			$36,262 - $47,816

Years of Experience

Less than 1 year

1-4 years

65%

5-9 years

18%

10-19 years

11%

Top Degrees

Salary Range


Bachelor's Degree	$32,400 - $44,219
Associate's Degree	Not enough data

Most Common Health Benefits

	Medical: 76%		Dental: 71%
	Vision: 58%		None: 22%

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Career Path for Call Center Analyst Jobs

Common Past Jobs

Common Future Jobs

Call Center Analyst

Salary Range

$24,737 - $53,534

	Customer Service Representative (CSR) $19,290 - $42,594
	Call Center Representative $19,347 - $40,556

Common Past Jobs

Common Future Jobs

Call Center Analyst

Salary Range

$24,737 - $53,534

There is not enough data available to display this chart.

Use GigZig to view more salary ranges for common past and future jobs

Salary Map for Call Center Analyst Jobs

Top Cities by Popularity for Call Center Analyst Jobs

Top Cities by Popularity

1. Tucson, Arizona

2. Indianapolis, Indiana

3. Houston, Texas

4. Westbrook, Maine

Call Center Analyst Job Description

People with the job title Call Center Analyst typically fall into one of the following PayScale standard occupations.

Call Center Analysts

Tracks, analyse call flow, patterns, service levels and abandon rates. Report on findings and recommends solution to management to ensure productivity standards are met.