Call Center Analyst Salary

Call Center Analysts in the United States can expect only a modest salary, with average pay of just $41K per year. Although a fair number have medical coverage and more than half have dental coverage, just under one in three claim no health benefits at all. Men account for the majority of Call Center Analysts who responded to the questionnaire — 64 percent to be exact. The majority of Call Center Analysts claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$30,057 - $59,541
(Median)
$30K
$41K
$60K
MEDIAN: $40,801
10%
50%
90%

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$11.78 - $20.79
(Median)
$12
$16
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,057 - $59,541  
   
Bonus
$0.00 - $2,909  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,239 - $53,714  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 35
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.78 - $20.79  
   
Overtime
$21.10 - $38.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,909  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,239 - $53,714  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 32
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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 18%

Mid-Career
up arrow 11%

National Average
$37,000

Entry-Level
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
30%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 67%
vision benefits Vision: 60% employee benefits None: 29%
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