What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in St. Augustine:
"Lots of phone time."
Pros: Get to work with customers to sort out needs and issues. Constantly surrounded by insurance policies so I keep up with industry. My coworkers are all pretty good to be around and help pick you up when it gets stressful.
Cons: Have to deal with angry customers and loan processors at banks. Banks are really they main source of stress.
Customer Service Representative (CSR) in Harrisburg:
"I enjoy helping/assisting people."
Pros: What I enjoy most about my job in customer service is interacting with customers and solving problems with a clever and resourceful tactic. Overcome the day to day obstacles gives me a sense of worth and pride. I enjoy the sense of accomplishment I have when handling customers issues and their overwhelming gratitude.
Cons: What I like least about my job are the conflicts between associates in a leadership position and upper management. I feel communication and working together as a team is the key to overall success. When your limited in executing your full potential in your position it hinders day to day work.
Customer Service Representative (CSR) in Brownsville:
"Use my knowledge and my skills to improve the company."
Pros: I get to meet new people, and help them to the fullest.
Customer Service Representative (CSR) in Clark:
Pros: Ability to make decisions, nice people, positive environment most of the time. Feeling of accomplishment.
Cons: Always working past five o clock, no compensation for it, mental exhaustion, long commute, dealing with customers and phone calls.
Customer Service Representative (CSR) in McDonough:
Pros: I love the fact that I can interact with people on a daily basis. I'm able to coach my peers and evaluate their progress on a weekly basis. Most of all, I get to share what I've learned and make a difference on my team.
Cons: I don't like that I'm a bit overworked and underpaid. I've taken on a lot of responsibilities and tasks but my pay has remained the same. I even relocated and I have a degree. I wish they would pay me more.