What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Wilmington:
Pros: The management is one of the best parts of the job. We have great supervisors who continuously inspire you to try your best. There is also a great deal of flexibility in the work day. We have a workload and you can go about doing it however you want as long as its done one time and accurately. Lastly there is a great opportunity to learn. Right now I'm taking a course aimed at SQL certification (oracle).
Cons: It doesn't push my mind nearly enough. I feel slightly underemployed based on my appetite for knowledge. The thing holding me back right now is experience so I'm in a position where I don't get to push my limits nearly enough.
Customer Service Representative (CSR) in Hanover:
"Just a body filling in an empty space."
Pros: Opportunity to get tipped and build a relationship with people.
Cons: The negative environment. The lack of consistency with management and passing down important information to all employess. Lack of recognition.
Customer Service Representative (CSR) in Richmond:
"Answer Calls and Create Opportunities."
Pros: I have the opportunity to branch out in the Health and Wellness field in my office, which is one thing I am very interested in, so it doesn't feel like a burden to do it. I especially like when I plan events and they go without a hitch and are successful.
Cons: There is a common idea of antiquated practices about communication, positions and gender roles in this office.
Customer Service Representative (CSR) in Denver:
Pros: Insurance is nothing sexy, but it is essential. For that reason it is nice to feel like I am helping our clients out with their issues.
Cons: It's so boring and monotonous. I don't truly feel like I am making the world a better place.
Customer Service Representative (CSR) in Birmingham:
"Providing exceptional Customer Service is."
Pros: It's extremely gratifying to quickly, efficiently, and creatively solve our clients issues.
Cons: I hate sitting at a desk all day where my mind is busy, but my body is not engaged. I do not feel challenged enough at my current job.