A cargo and freight agent helps customers ship various goods through air, flight and sea transportation. The agent helps individual customers or companies that need help related to transportation logistics, assisting them in choosing a shipping method that will best suit their budget, needs and time constraints. As the shipment moves from one location to another, the agent follows up with customers to provide updates and attempt to remedy slow shipping situations as needed. The agent may work with methods of transportation based within their company and/or with third parties to meet customers' transportation needs.
Bargaining is often important in this job, as the agent attempts to secure transactions with customers and third-party transporters. Additionally, substantial administrative work is required of cargo and freight agents such as preparing billing documents, invoices, customs documents and records. Strong computer skills are also needed to ensure databases are up to date and communicate with clients, third-party transporters, colleagues and others. Physical strength and agility may be required in some positions, with the agent helping load, prepare and arrange goods for shipping.
Previous experience in a related role is often preferred or required for cargo and freight agent positions. These professionals must have strong communication, customer service and multitasking skills, as well as be able to work well under pressure.
Cargo and Freight Agent Tasks
Communicate with customers picking up or dropping off cargo.
Perform freight transfers.
Inspect equipment to prevent damage or injury.
Load and unload cargo from pallets and containers.