Customer Relationship Management (CRM) Administrator Salary

Median pay for Customer Relationship Management Administrators in the United States is around $55K annually. Location is the biggest factor affecting pay for this group, followed by career length. The majority of Customer Relationship Management Administrators (63 percent) who took the survey are women. Job satisfaction is high and work is enjoyable for most Customer Relationship Management Administrators. Medical benefits are awarded to most, and a strong majority earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
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$39,582 - $80,612
$40K
$55K
$81K
MEDIAN: $54,892
10%
50%
90%

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$11.92 - $25.17
$12
$18
$25
MEDIAN: $18.02
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$39,582 - $80,612  
   
Bonus
$0.00 - $9,910  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,092 - $79,428  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 83
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.92 - $25.17  
   
Overtime
$18.12 - $32.78  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $9,910  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,092 - $79,428  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 18

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Job Description for Customer Relationship Management (CRM) Administrator

Customer Relationship Management (CRM) administrators are responsible for bridging the gap between their employers' CRM computer systems and the users. CRM software is designed to help businesses manage customer data, marketing, customer support, business processes, automated sales, employee management, and other applications depending on the employer's size and business needs.

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Customer Relationship Management (CRM) Administrator Tasks

  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.
  • Monitor data quality, data migrations, and data integration.
  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.

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Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Pay by Experience for a Customer Relationship Management (CRM) Administrator has a negative trend. An entry-level Customer Relationship Management (CRM) Administrator with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 77 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 33 salaries. An experienced Customer Relationship Management (CRM) Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $64,000 based on 12 salaries. A Customer Relationship Management (CRM) Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 6 salaries.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Administrator

Gender

Female
63 %
Male
37 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
8%
1-4 years
54%
5-9 years
23%
10-19 years
11%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Experienced
▲20%

▲15%

National Average
$53,000

▼4%

Late-Career
▼20%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Microsoft Excel
▲12%

▲4%


National Average
$53,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
8%
1-4 years
54%
5-9 years
23%
10-19 years
11%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 76%
vision benefits
Vision: 61%
no benefits
None: 14%
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