Customer Relationship Management (CRM) Administrator Salary

Customer Relationship Management Administrators in the United States pull down an average of $54K per year. Overall cash earnings for Customer Relationship Management Administrators vary widely between $37K and $81K; for a few high rollers, the final number can encompass upwards of $10K each from bonuses and profit sharing proceeds. Residence and tenure each impact pay for this group, with the former having the largest influence. Female Customer Relationship Management Administrators are more common than men among those who completed the survey; more than half (68 percent) are women. Job satisfaction is reported as high by the vast majority of workers. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a majority. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$39,714 - $80,396
(Median)
$40K
$54K
$80K
MEDIAN: $54,436
10%
50%
90%

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$12.26 - $24.89
(Median)
$12
$20
$25
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$39,714 - $80,396  
   
Bonus
$0.00 - $10,067  
Profit Sharing
$0.00 - $9,826  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,233 - $81,077  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 246
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.26 - $24.89  
   
Overtime
$20.36 - $35.37  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $10,067  
   
Commission
$5,000  
Profit Sharing
$0.00 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,233 - $81,077  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 50
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Job Description for Customer Relationship Management (CRM) Administrator

  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.
  • Monitor data quality, data migrations, and data integration.
  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.

Customer Relationship Management (CRM) Administrator Job Listings

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Typical Customer Relationship Management Administrators report a focused set of job skills. Microsoft Excel and Salesforce are considered valuable skills and can increase employee pay by 16 percent and 4 percent, respectively. Skills that pay less than market rate include Customer Relationship Management. Employees educated in Customer Relationship Management are typically practiced in Salesforce, too.

Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $52K, but survey participants with five to 10 years of experience earn a significantly higher median of $59K. Customer Relationship Management Administrators see a median salary of $54K after reaching one to two decades on the job. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $53K.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Mid-Career
up arrow 10%

Experienced
up arrow 1%

National Average
$54,000

Late-Career
up arrow 2%

Entry-Level
up arrow 4%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Microsoft Excel
up arrow 16%

Salesforce
up arrow 4%

National Average
$54,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
56%
5-9 years
24%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
medical benefits
Vision: 65%
dental benefits
None: 10%
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