Customer Relationship Management (CRM) Administrator Salary

Customer Relationship Management Administrators in the United States pull down an average of $55K per year. Career length and the particular city each impact pay for this group, with the former having the largest influence. Work is enjoyable for Customer Relationship Management Administrators, who typically claim high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Women account for the majority of Customer Relationship Management Administrators who responded to the questionnaire — 62 percent to be exact. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$39,373 - $84,275
$39K
$55K
$84K
MEDIAN: $54,743
10%
50%
90%

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$12.16 - $25.27
$12
$19
$25
MEDIAN: $19.28
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$39,373 - $84,275  
   
Bonus
$-0.49 - $9,658  
Profit Sharing
$814  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,595 - $82,017  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 94
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.16 - $25.27  
   
Overtime
$18.38 - $32.21  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$-0.49 - $9,658  
   
Profit Sharing
$814  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,595 - $82,017  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 21

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United States (change)

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Job Description for Customer Relationship Management (CRM) Administrator

Customer Relationship Management (CRM) administrators are responsible for bridging the gap between their employers' CRM computer systems and the users. CRM software is designed to help businesses manage customer data, marketing, customer support, business processes, automated sales, employee management, and other applications depending on the employer's size and business needs.

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Customer Relationship Management (CRM) Administrator Tasks

  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.
  • Monitor data quality, data migrations, and data integration.
  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.

Customer Relationship Management (CRM) Administrator Job Listings

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Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $50K, but survey participants with five to 10 years of experience earn a significantly higher median of $61K. People with 10 to 20 years of experience make an average of about $58K in this role. Survey respondents who have worked for more than 20 years actually report somewhat lower incomes of $42K.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Administrator

Gender

Female
62 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
7%
1-4 years
57%
5-9 years
24%
10-19 years
8%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Mid-Career
▲14%

Experienced
▲9%

National Average
$53,000

▼6%

Late-Career
▼20%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Microsoft Excel
▲12%

Salesforce
▲6%

National Average
$53,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
7%
1-4 years
57%
5-9 years
24%
10-19 years
8%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
vision benefits
Vision: 61%
dental benefits
None: 13%
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