Customer Relationship Management (CRM) Administrator Salary

Customer Relationship Management Administrators in the United States pull down an average of $55K annually. Overall cash earnings for Customer Relationship Management Administrators stretch from $38K on the lower end to $81K near the top, and the heftiest packages can encompass around $12K from bonuses and $10K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by experience level. Medical benefits are awarded to most, and a large number earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. More than half of Customer Relationship Management Administrators (69 percent) survey participants are women. This overview is based on answers to PayScale's salary questionnaire.
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$39,854 - $80,010
(Median)
$40K
$55K
$80K
MEDIAN: $55,166
10%
50%
90%

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$12.04 - $25.20
(Median)
$12
$19
$25
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$39,854 - $80,010  
   
Bonus
$0.00 - $11,678  
Profit Sharing
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,024 - $80,710  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 230
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.04 - $25.20  
   
Overtime
$-0.49 - $36.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $11,678  
   
Profit Sharing
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,024 - $80,710  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 45
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Job Description for Customer Relationship Management (CRM) Administrator

  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.
  • Monitor data quality, data migrations, and data integration.
  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.

Customer Relationship Management (CRM) Administrator Job Listings

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Customer Relationship Management Administrators who responded to the survey indicated only a few skills that they use on the job. Salesforce and Customer Relationship Management are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Customer Relationship Management. Customer Relationship Management and Salesforce are also commonly seen together.

Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $54K, but folks who have been around for five to 10 years see a markedly higher median salary of $59K. People with 10 to 20 years of experience make an average of about $53K in this role. Survey participants who have worked for more than two decades report bringing in $57K on average.

Related Job Salaries

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Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Mid-Career
up arrow 8%

Late-Career
up arrow 3%

National Average
$55,000

Entry-Level
up arrow 2%

Experienced
up arrow 4%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Salesforce
up arrow 3%

National Average
$55,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
26%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 82%
vision benefits Vision: 65% employee benefits None: 9%
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