Customer Relationship Management (CRM) Administrator Salary

For Customer Relationship Management Administrators, yearly average wages total $55K annually. In the world of Customer Relationship Management Administrators, total cash compensation can vary between $38K and $81K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $12K and $10K, respectively. Residence is the biggest factor affecting pay for this group, followed by career duration. The majority of Customer Relationship Management Administrators (67 percent) who took the survey are female. Most report receiving medical coverage from their employers and a large number collect dental insurance. Most Customer Relationship Management Administrators report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
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$39,970 - $80,210

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$12.04 - $25.02

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$39,970 - $80,210  
   
Bonus
$0.00 - $11,630  
Profit Sharing
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,210 - $80,992  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 235
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.04 - $25.02  
   
Overtime
$-0.49 - $36.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $11,630  
   
Profit Sharing
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,210 - $80,992  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 45
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Job Description for Customer Relationship Management (CRM) Administrator

  • Evaluate and configure CRM system, and provide detailed end user documentation.
  • Provide technical support to end users, diagnosing and resolving problems.
  • Monitor data quality, data migrations, and data integration.
  • Gather, identify, and analyze CRM software requirements and ensure that they are met.
  • Assist in creation of long-term strategic goals for high data quality and appropriate data use.

Customer Relationship Management (CRM) Administrator Job Listings

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Customer Relationship Management Administrators who responded to the survey indicated only a few skills that they use on the job. Salesforce and Customer Relationship Management are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Customer Relationship Management. Aptitude in Customer Relationship Management tends to also indicate an understanding of Salesforce.

Pay by Experience Level for Customer Relationship Management (CRM) Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $53K, but survey participants with five to 10 years of experience earn a significantly higher median of $59K. Customer Relationship Management Administrators see a median salary of $53K after reaching one to two decades on the job. Survey participants who have worked for more than two decades report bringing in $57K on average.

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Experience Affects Customer Relationship Management (CRM) Administrator Salaries

Mid-Career
up arrow 8%

Late-Career
up arrow 3%

National Average
$55,000

Entry-Level
up arrow 2%

Experienced
up arrow 2%

Skills That Affect Customer Relationship Management (CRM) Administrator Salaries

Salesforce
up arrow 4%

National Average
$55,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
25%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 83%
vision benefits Vision: 65% employee benefits None: 8%
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