Guest Services Manager, Hotel Salary

Those pursuing careers as Guest Services Hotel Managers in the United States may have to make do with less; average incomes for people in this area hover around only $35K per year. Including potential for bonuses which peak near $5K, total cash payment to Guest Services Hotel Managers can bottom out near $23K or peak near $49K depending on individual performance. Geography and career length each impact pay for this group, with the former having the largest influence. The majority of Guest Services Hotel Managers claim high levels of job satisfaction. Women make up a slight majority of Guest Services Hotel Managers (59 percent) survey respondents. Unfortunately, some people in this line of work are without benefits — one in three lack coverage. On the flip side, more than half have medical insurance and more than half receive dental plans. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$25,229 - $50,059
(Median)
$25K
$35K
$50K
MEDIAN: $35,174
10%
50%
90%

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$8.75 - $18.05
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,229 - $50,059  
   
Bonus
$0.00 - $5,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $49,034  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.75 - $18.05  
   
Hourly Tips
$0.65 - $2.30  
Overtime
$0.00 - $25.97  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,013  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $49,034  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 86
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Hotel Managers do not often transition into Operations Manager roles. The role averages $59K per year. It is quite typical for Guest Services Hotel Managers to transition into roles as Hotel General Managers or Assistant Hotel General Managers, where reported median earnings are $18K and $1K higher per year.

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Popular Skills for Guest Services Manager, Hotel


Survey takers who work as Guest Services Hotel Managers usually report a few specific skills. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. Skills that pay less than market rate include Administration. Those proficient in Customer Relations are, more often than not, also skilled in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $31K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $37K. Guest Services Hotel Managers who work for 10 to 20 years in their occupation tend to earn about $39K. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $36K.

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Experience Affects Guest Services Manager, Hotel Salaries



Late-Career
up arrow 7%

National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$34,000

Customer Relations
up arrow 3%

Administration
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
28%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 34%
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