Guest Services Manager, Hotel Salary

Pay for Guest Services Hotel Managers in the United States is very modest at just $35K per year. Final cash compensation to Guest Services Hotel Managers varies from around $23K to approximately $49K; choice pay grades include potential for bonuses and profit sharing as high as $5K. Residence and career duration each impact pay for this group, with the former having the largest influence. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. While around one in three report receiving no health benefits, the larger part do receive medical coverage, and a little more than half have dental, as well. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$25,191 - $50,059

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$8.78 - $18.01

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,191 - $50,059  
   
Bonus
$0.00 - $4,999  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,755 - $49,010  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.78 - $18.01  
   
Hourly Tips
$0.65 - $2.30  
Overtime
$0.00 - $25.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,999  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,755 - $49,010  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 87
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Hotel Managers sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Hotel General Managers or Assistant Hotel General Managers are common next-step roles for Guest Services Hotel Managers moving up in their careers; annual pay for Hotel General Managers is $18K higher on average, and it's $2K higher for Assistant Hotel General Managers.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Guest Services Hotel Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. At the other end of the pay range are skills like Administration and Customer Relations. Those who learned Customer Service also tend to know Customer Relationship Management (CRM) and Administration. It is often found that people who know Customer Relations are also skilled in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $31K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. The average pay reported by folks with 10 to 20 years of experience is around $39K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $38K on average.

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Experience Affects Guest Services Manager, Hotel Salaries


Late-Career
up arrow 13%


National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$34,000

Customer Relations
up arrow 3%

Administration
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
28%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 55%
vision benefits Vision: 43% employee benefits None: 34%
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