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Guest Services Manager, Hotel Salary

It's impossible to make it big as a Guest Services Hotel Managers in the United States; the average employee scrapes together only around $35K per year. Residence and career duration each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, close to a third are without coverage. Medical insurance is claimed by the greater part and dental insurance is reported by over one-half. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. This report is based on answers to PayScale's salary questionnaire.
$25,267 - $49,684
(Median)
25K
30K
35K
42K
50K
MEDIAN: $35,442
10%
25%
50%
75%
90%

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$8.54 - $17.01
(Median)
8
10
12
14
17
MEDIAN: $11.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,267 - $49,684  
   
Bonus
$0.00 - $4,987  
Commission
$650 - $10,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,597 - $49,174  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 357
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.54 - $17.01  
   
Hourly Tips
$0.48 - $2.18  
Overtime
$3.30 - $26.04  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,987  
   
Commission
$650 - $10,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,597 - $49,174  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 108
United States (change)

Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Though not the most common occurrence, Guest Services Hotel Managers sometimes become Operations Managers, where the average income is $58K per year. Guest Services Hotel Managers moving up in their careers tend to step into positions as Hotel General Managers or Assistant Hotel General Managers. The median paychecks in those roles are $18K higher and $1K higher, respectively.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Survey results show that Guest Services Hotel Managers typically report just a few professional skills. Most notably, skills in Customer Service, Customer Relationship Management, Administration, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Relations and Administration. Most people skilled in Customer Relations are similarly competent in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Guest Services Hotel Managers do not generally earn higher incomes from more experience in the field. Workers in their first five years can expect to earn $31K, but people who have been around for five to 10 years earn a noticeably bigger sum of $37K. People with 10 to 20 years of experience make an average of about $38K in this role. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $39K.

Related Job Salaries

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 15%



National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 3%

Customer Relationship Management (CRM)
0%

National Average
$34,000

Customer Relations
up arrow 4%

Administration
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
27%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 55%
vision benefits Vision: 41% employee benefits None: 33%