Guest Services Manager, Hotel Salary (United States)

A Guest Services Manager, Hotel earns an average salary of $35,775 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Guest Services Manager, Hotel Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,332 - $49,486
(Median)
25K
30K
36K
42K
49K
MEDIAN: $35,775
10%
25%
50%
75%
90%
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Guest Services Manager, Hotel Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.70 - $17.57
(Median)
8
12
15
18
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,332 - $49,486  
   
Bonus
$0.00 - $4,995  
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,976 - $48,840  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 581
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.70 - $17.57  
   
Hourly Tips
$0.54 - $2.30  
Overtime
$11.17 - $26.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,995  
   
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,976 - $48,840  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 581
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Job Description for Guest Services Manager, Hotel

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
Read more about: Lodging Managers

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Las Vegas
up arrow 33%
New York
up arrow 27%
Orlando
up arrow 2%
National Average
$34,000
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 18%
National Average
$34,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%
National Average
$34,000
Customer Relationship Management (CRM)
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 111 votes.

Gender

Female
56%
female alumni
 
Male
44%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
50%
5-9 years
28%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 57%
vision benefits Vision: 41% employee benefits None: 33%
Find Out Exactly What You Should Be Paid
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