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Guest Services Manager, Hotel Salary (United States)

A Guest Services Manager, Hotel earns an average salary of $35,644 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay.
Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,429 - $49,646
(Median)
25K
30K
36K
42K
50K
MEDIAN: $35,644
10%
25%
50%
75%
90%
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Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.68 - $17.38
(Median)
8
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,429 - $49,646  
   
Bonus
$0.00 - $5,009  
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 405
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.68 - $17.38  
   
Hourly Tips
$0.48 - $2.18  
Overtime
$8.86 - $26.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,009  
   
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 117
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Job Description for Guest Services Manager, Hotel

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel

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Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 30%
National Average
$34,000
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 18%
National Average
$34,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%
National Average
$34,000
Customer Relationship Management (CRM)
up arrow 1%
Administration
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.

Gender

Female
58%
female alumni
 
Male
42%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 58%
vision benefits Vision: 42% employee benefits None: 31%