Guest Services Manager, Hotel Salary (United States)

A relatively inexperienced group of workers, over one-half of Hotel Guest Services Managers report fewer than five years of experience; the average pay for this group is around $34,299 per year. The pay spectrum stretches from $22,721 to $49,075 per year. Geography and career duration each impact pay for this group, with the former having the largest influence. Around one third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and more than half claim dental coverage as well. Men are barely outnumbered by their female counterparts, who make up a slight majority at 58 percent. For the most part, Hotel Guest Services Managers enjoy their work and report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,429 - $49,646
(Median)
25K
30K
36K
42K
50K
MEDIAN: $35,644
10%
25%
50%
75%
90%
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Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.68 - $17.38
(Median)
8
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,429 - $49,646  
   
Bonus
$0.00 - $5,009  
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 405
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.68 - $17.38  
   
Hourly Tips
$0.48 - $2.18  
Overtime
$8.86 - $26.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,009  
   
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 117
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Job Description for Guest Services Manager, Hotel

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel

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Though it's uncommon, some Hotel Guest Services Managers move into roles as Operations Managers, bringing in an extra $24K per year. Moving from a Hotel Guest Services Manager to General Manager, Hotel or Assistant General Manager, Hotel is a more common career path, however.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Job skills reported by Hotel Guest Services Managers are limited. Skills that are correlated to lower pay, on the other hand, include Customer Relations and Administration. Most people familiar with Customer Relations also know Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Across the entire workforce, experience and pay tend to be weakly linked—those with more experience do not necessarily bring in much higher salaries. Though starting salaries approximate $33K, they climb to $37K after five to 10 years. After 10 to 20 years, salary hovers around $39K. Hotel Guest Services Managers experience only minor salary growth after working for two decades, bringing in around $40K. Experienced employees who have 10-20 years of experience make up 15 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. Age distribution in this workforce is concentrated between one and nine years of experience; most of respondents fall in this range.

Pay Difference By Location

New York
up arrow 30%
National Average
$34,000
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
For Hotel Guest Services Managers, New York provides a pay rate that is 30 percent greater than the national average. Orlando is home to the smallest salaries in the field, lagging the national average by 8 percent.

Related Job Salaries

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 18%
National Average
$34,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%
National Average
$34,000
Customer Relationship Management (CRM)
up arrow 1%
Administration
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.

Gender

Female
58%
female alumni
 
Male
42%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 58%
vision benefits Vision: 42% employee benefits None: 31%
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