Guest Services Manager, Hotel Salary

Guest Services Hotel Managers in the United States are not likely to strike it rich; they only make around $35K per year on average. Total cash compensation for Guest Services Hotel Managers generally runs between $23K and $50K depending on bonuses that can occasionally exceed $5K. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. While some workers in this profession — nearly one-third — do not have any health coverage, the larger part do receive medical benefits and more than half have dental insurance. Most workers in this position report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$25,380 - $50,636
(Median)
$25K
$35K
$51K
MEDIAN: $35,339
10%
50%
90%

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$8.45 - $19.24
(Median)
$8
$12
$19
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,380 - $50,636  
   
Bonus
$0.00 - $5,017  
Profit Sharing
$0.00  
Commission
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 280
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.45 - $19.24  
   
Hourly Tips
$1.63  
Overtime
$0.00 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,017  
   
Commission
$1,250  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 83
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Though some Guest Services Hotel Managers move into positions like Operations Manager (where the average salary is $59K), this progression is not the norm. Guest Services Hotel Managers most often move into positions as Hotel General Managers or Assistant Hotel General Managers; those groups report median salaries that are $18K higher and $1K higher, respectively.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Job skills reported by Guest Services Hotel Managers are limited. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. Skills that seem to negatively impact pay include Administration and Customer Relations. Most people who know Customer Relations also know Administration and Customer Relationship Management (CRM). Most people who know Customer Service also know Customer Relationship Management (CRM) and Administration.

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those in the early stages of their career can expect to make around $32K; however, individuals with five to 10 years of experience bring in $36K on average — a distinctly larger sum. On average, Guest Services Hotel Managers make $37K following one to two decades on the job. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $36K.

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Experience Affects Guest Services Manager, Hotel Salaries



Late-Career
up arrow 7%

National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%

National Average
$34,000

Customer Relationship Management (CRM)
up arrow 1%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 56%
medical benefits
Vision: 46%
dental benefits
None: 34%
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