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Guest Services Manager, Hotel Salary (United States)

A relatively junior crowd, slightly more than half of Guest Services Hotel Managers have fewer than five years of experience under their belt and the average salary for the field is $36K annually. Location is the biggest factor affecting pay for this group, followed by career duration. Although just under a third lack health benefits of any kind, a majority do enjoy medical insurance, and more than half get dental coverage, too. Women make up a slight majority of Guest Services Hotel Managers (58 percent). For the most part, Guest Services Hotel Managers enjoy their work and report high levels of job satisfaction. This summary is derived from information collected in the PayScale salary survey.
Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,429 - $49,646
(Median)
25K
30K
36K
42K
50K
MEDIAN: $35,644
10%
25%
50%
75%
90%
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Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.68 - $17.38
(Median)
8
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,429 - $49,646  
   
Bonus
$0.00 - $5,009  
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 405
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.68 - $17.38  
   
Hourly Tips
$0.48 - $2.18  
Overtime
$8.86 - $26.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,009  
   
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 117
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.
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Guest Services Manager, Hotel Tasks
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel

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While not commonly seen, Guest Services Hotel Managers who transition into an Operations Manager position may see a rise in pay. The typical salary for Operations Managers is $58K per year. A more likely transition for Guest Services Hotel Managers is Hotel General Manager or Assistant General Manager, Hotel.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Guest Services Hotel Managers typically list a handful of skills they use on the job. Most notably, skills in Customer Service, Customer Relationship Management , Administration, and Customer Relations are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Customer Relations and Administration. Most people experienced in Customer Relations also know Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Guest Services Hotel Managers, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $32K on average, but those with five to 10 years of experience enjoy a much bigger median of $37K. People with 10 to 20 years of experience make an average of about $39K in this role. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $40K. Most of the workforce has between one and nine years of experience. Experienced employees who have 10-20 years of experience make up nearly one in seven of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in twenty.

Pay Difference By Location

New York
up arrow 30%
National Average
$34,000
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Guest Services Hotel Managers, New York offers exceptional salaries, 30 percent above the national average. Those in the field find the lowest salaries in Orlando, 8 percent below the national average.

Related Job Salaries

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Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 18%
National Average
$34,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%
National Average
$34,000
Customer Relationship Management (CRM)
up arrow 1%
Administration
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.

Gender

Female
58%
female alumni
 
Male
42%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 58%
vision benefits Vision: 42% employee benefits None: 31%