Guest Services Manager, Hotel Salary

Guest Services Hotel Managers in the United States may have to scrimp and save; the median compensation is $36K per year. Geography and tenure each impact pay for this group, with the former having the largest influence. Most people on this career path report moderate levels of job satisfaction. Around one in three of professionals in this line of work do not receive benefits; however, the greater part report medical coverage and slightly more than half claim dental coverage as well. Women make up a slight majority of Guest Services Hotel Managers (59 percent) survey respondents. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$25,273 - $50,531
(Median)
$25K
$36K
$51K
MEDIAN: $35,514
10%
50%
90%

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$9.04 - $17.49
(Median)
$9
$12
$17
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,273 - $50,531  
   
Bonus
$0.00 - $5,059  
Commission
$300.00 - $17,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,534 - $49,909  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 309
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.04 - $17.49  
   
Hourly Tips
$0.48 - $2.22  
Overtime
$2.79 - $25.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,059  
   
Commission
$300.00 - $17,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,534 - $49,909  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 105

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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Though it's uncommon, some Guest Services Hotel Managers move into roles as Operations Managers, where pay is an average $59K per year. Guest Services Hotel Managers typically move into roles as Hotel General Managers or Assistant Hotel General Managers, and those positions pay $18K more and $1K more, respectively.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Professional skills reported by Guest Services Hotel Managers are few in number. Most notably, skills in Customer Relationship Management, Customer Service, Administration, and Customer Relations are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Customer Relations and Administration. Those educated in Customer Relations tend to be well versed in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $31K, but people who have been around for five to 10 years earn a noticeably bigger sum of $37K. For Guest Services Hotel Managers, 10 to 20 years of experience on the job amounts to an average salary of $39K. For some reason, Guest Services Hotel Managers with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $38K.

Related Job Salaries

United States (change)

Experience Affects Guest Services Manager, Hotel Salaries


Late-Career
up arrow 12%


National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries


Customer Service
up arrow 4%

National Average
$34,000

Customer Relations
up arrow 3%

Administration
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
48%
5-9 years
27%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 54%
vision benefits Vision: 41% employee benefits None: 34%