What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Guest Services Manager, Hotel Salary

Guest Services Hotel Managers in the United States may have to scrimp and save; the median compensation is $35K annually. Cash earnings for Guest Services Hotel Managers — which sometimes include more than $5K from bonuses — stretch from around $23K to approximately $50K. Residence is the biggest factor affecting pay for this group, followed by tenure. The majority of individuals in this role claim moderate levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and about a third lack any coverage at all. Medical benefits are reported by the greater part and dental coverage is claimed by slightly more than half. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 57 percent. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Read More
$25,157 - $50,531
(Median)
$25K
$35K
$51K
MEDIAN: $35,451
10%
50%
90%

Add this chart to your site: 640px    300px

$8.71 - $17.54
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,157 - $50,531  
   
Bonus
$0.00 - $5,097  
Commission
$294.79 - $17,393  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,840 - $50,176  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 309
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.71 - $17.54  
   
Hourly Tips
$0.48 - $2.22  
Overtime
$2.21 - $25.42  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,097  
   
Commission
$294.79 - $17,393  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,840 - $50,176  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 93

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

Read More...

Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


Add this chart to your site:   640px 640px    300px 300px


Though not the most common occurrence, Guest Services Hotel Managers sometimes become Operations Managers, where the average income is $59K per year. Guest Services Hotel Managers most often move into positions as Hotel General Managers or Assistant Hotel General Managers; those groups report median salaries that are $18K higher and $1K higher, respectively.

Guest Services Manager, Hotel Job Listings

Search for more jobs:

Popular Skills for Guest Services Manager, Hotel


Survey takers who work as Guest Services Hotel Managers report a focused set of job skills. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. Skills that pay less than market rate include Administration and Customer Relations. Those familiar with Customer Relations also tend to know Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $32K, but folks who have been around for five to 10 years see a markedly higher median salary of $37K. Guest Services Hotel Managers bring in $39K after working for 10 to 20 years. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $38K by contrast.

Related Job Salaries

United States (change)

Experience Affects Guest Services Manager, Hotel Salaries


Late-Career
up arrow 12%


National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 3%

Customer Relationship Management (CRM)
up arrow 3%

National Average
$34,000

Customer Relations
up arrow 4%

Administration
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 56 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
27%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 64% dental benefits Dental: 55%
vision benefits Vision: 42% employee benefits None: 33%
ADVERTISEMENT