Guest Services Manager, Hotel Salary

Pay for Guest Services Hotel Managers in the United States is very modest at just $35K annually. In the world of Guest Services Hotel Managers, overall cash allowance can sometimes include more than $5K from bonuses, causing incomes to vary widely between $23K and $50K. Geographic location is the biggest factor affecting pay for this group, followed by tenure. The majority of Guest Services Hotel Managers claim high levels of job satisfaction. Approximately one in three of professionals in this line of work do not receive benefits; however, a majority report medical coverage and just over a half claim dental coverage as well. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$25,229 - $50,323
(Median)
$25K
$35K
$50K
MEDIAN: $35,362
10%
50%
90%

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$8.75 - $18.05
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,229 - $50,323  
   
Bonus
$0.00 - $5,063  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $49,535  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.75 - $18.05  
   
Hourly Tips
$0.65 - $2.30  
Overtime
$1.70 - $26.10  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,063  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,901 - $49,535  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 86
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Hotel Managers sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Hotel General Managers or Assistant Hotel General Managers are common next-step roles for Guest Services Hotel Managers moving up in their careers; annual pay for Hotel General Managers is $18K higher on average, and it's $1K higher for Assistant Hotel General Managers.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Guest Services Hotel Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. Skills that pay less than market rate include Administration and Customer Relations. Those educated in Customer Relations tend to be well versed in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $31K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. Guest Services Hotel Managers see a median salary of $39K after reaching one to two decades on the job. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $36K on average.

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Experience Affects Guest Services Manager, Hotel Salaries



Late-Career
up arrow 7%

National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$34,000

Customer Relations
up arrow 4%

Administration
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
28%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 63% dental benefits Dental: 54%
vision benefits Vision: 42% employee benefits None: 34%
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