Guest Services Manager, Hotel Salary

A Guest Services Manager, Hotel earns an average salary of $35,339 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay.
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$25,380 - $50,636
(Median)
$25K
$35K
$51K
MEDIAN: $35,339
10%
50%
90%

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$8.45 - $19.24
(Median)
$8
$12
$19
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,380 - $50,636  
   
Bonus
$0.00 - $5,017  
Profit Sharing
$0.00  
Commission
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 280
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.45 - $19.24  
   
Hourly Tips
$1.63  
Overtime
$0.00 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,017  
   
Commission
$1,250  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 83
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Guest Services Manager, Hotel Salaries



Late-Career
up arrow 7%

National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%

National Average
$34,000

Customer Relationship Management (CRM)
up arrow 1%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 56%
medical benefits
Vision: 46%
dental benefits
None: 34%
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