An innkeeper manages an inn or bed and breakfast. The innkeeper will greet guests, answer phone calls, reply to emails, and make sure that all aspects of the guest’s stay are satisfactory. The innkeeper might also have marketing duties online, over the phone, and in person. In smaller establishments, the innkeeper will also have housekeeping duties. Another duty might also be preparing meals for guests. In some cases, groundskeeping and yard work may also be carried out by the innkeeper.
This is sometimes a management position, where the innkeeper will oversee housekeeping and other support staff. Therefore, experience managing others in the hospitality field will come in handy. The job usually requires a variety of duties. Therefore, an individual who pays attention to detail and who works well under pressure is ideal for this job. At the same time, the innkeeper should have a friendly demeanor and be willing to put the customer first.
Some computer skills may be necessary in order to adequately carry out communications and to maintain hotel websites and social media. Knowledge of the area being served may be needed in order to be able to give advice and suggest activities to guests. Most of the duties of this job are done indoors. However, there may be much walking, standing, bending, and stooping during a shift, so minimum physical requirements may be necessary. This is often a live-in position, which may require living in a remote area and tending to the inn full-time. Some positions may require a degree in hospitality, while others will only ask for related experience.