Order analysts work primarily with incoming orders for materials, merchandise, installations, or services. The types of incoming orders can vary greatly depending on the area of employment, and the orders themselves are typically received via mail, phone, e-mail, or fax.
Order analysts are generally responsible for informing clients when their orders are expected to ship and arrive, as well as discuss the price of orders, shipping options and costs, and whether the orders are delayed for any reason. These analysts also ensure that all outgoing orders are in accordance with exact specifications, and if a client is unsatisfied with a particular order for any reason, the order analyst may address and resolve the issue. They may oversee the entire process of preparation and shipment of an item to a client, even down to recommendations of what packaging and labels to use.
A high school diploma may be required for this position, while a degree is not strictly required. A watchful eye and stellar listening skills are highly beneficial for aspiring order analysts, as listening to clients' orders and the specifics they do and do not want is an essential part of the job.
Order Analyst Tasks
Create and track issues for troubleshooting as required.
Verify inventory and service loads will support the order.
Create documents required for sales of goods and services (invoices, shipping, contracts, etc.).
Up-sell additional goods and services where possible while managing positive sales relationships.