A process improvement manager strives to maintain efficiency and quality in the work setting. They evaluate current business practices, looking for ways to improve productivity, reduce costs, and make the best use of the business’s resources. Some other responsibilities include identifying areas for improvement, implementing improvement strategies,data analysis, using statistical computer analysis, leading teams, collecting performance data, and working cooperatively with the department. They must gather information from customers, clients, and coworkers in addition to the statistical data to ensure that any strategies implemented are feasible. Process improvement managers must be prepared to explain and defend any proposed changes to the current system.
Process involvement managers work under other supervisors, but typically they do manage employees. Therefore, they must possess managerial skills and be effective at written and verbal communication. Because they must receive input from employees as well as reports, they should be able to effectively manage and facilitate a team or committee. Most of the work occurs in an office setting during regular business hours; however, many process involvement managers are required to travel to conferences or other meetings to stay current on best practices.
Most process involvement managers need at least a bachelor’s degree. Some employers require a master’s degree. Process involvement managers typically need at least five, but typically 10 or more, years of experience in business; they also must have experience with statistical analysis of business practices. They also need excellent computer skills, including knowledge of processing, data, and statistical software.
Process Improvement Manager Tasks
Measure process improvement benefits after changes are implemented.
Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements.
Implement Lean and/or Six Sigma methods to design and implement process efficiencies.