Telecommunication provisioning specialists perform a variety of network functions within a business, as well as provisioning functions within telephone operations dispatched from companies. Provisioning line conversions, and provisioning when a telephone operation is changed or disconnected, comprises a majority of the job, and they also perform installations for telephone programs and voicemail platforms.
These specialists update work and customer accounts within a business and assist new provisioners as they enter the field on a regular basis, and knowledge of systems such as LSI, NPAC, and CSG may be required. Some specialists may also be needed on occasion for special projects or duties that aren't typically part of the job.
Telecommunication provisioning specialists should have prior experience in the field, generally ranging from six months to a full year, and excellent computer skills and a background in mathematics and computer science are also expected. A degree in computer science or a related field can be highly beneficial, and strong written and verbal communication skills are also helpful, as those in this position write most or all of the reports they work with on a daily basis.
Provisioning Specialist, Telecommunications Tasks
Perform data entry to record supplies, jobs, and time spent.
Work with technical personnel to ensure trouble tickets are addressed quickly.
Examine work orders and identify and allocate necessary parts and equipment.
Track and inventory existing parts, deliveries, documentation, and orders.