A Call Center Agent in Dubai earns an average salary of AED 50,339 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

AED 20,431 - AED 96,331
AED 20K
AED 50K
AED 96K
MEDIAN: AED 50,339
10%
50%
90%
AED 0AED 100K
Salary AED 20,431 - AED 96,331
Bonus AED 2,100
Profit Sharing AED 7,500
Commission AED 1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 20,431 - AED 100,024
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 9 Dec 2017
  • Individuals Reporting: 68

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

Read More...

Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Key Stats for Call Center Agent

Gender

Female
40 %
Male
60 %
Less than 1 year
3%
1-4 years
69%
5-9 years
22%
10-19 years
6%

Experience Affects Call Center Agent Salaries

▲9%

National Average
AED 50,000

▼14%

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
3%
1-4 years
69%
5-9 years
22%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 13%
vision benefits
Vision: 13%
no benefits
None: 22%