AED 48,404
Avg. Salary

Average additional compensation for this job:

Bonus

AED 20.00

Profit Sharing

AED 6,000

Commission

AED 950

A Call Center Agent in Dubai earns an average salary of AED 49,071 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

AED 19,200 - AED 97,959
AED 19K
AED 48K
AED 98K
MEDIAN: AED 48,404
10%
50%
90%
AED 0AED 104K
Salary AED 19,200 - AED 97,959
Bonus AED 20.00
Profit Sharing AED 6,000
Commission AED 950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 19,264 - AED 104,373
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 64

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Key Stats for Call Center Agent

Gender

Female
39 %
Male
61 %
Less than 1 year
3%
1-4 years
69%
5-9 years
22%
10-19 years
6%

Experience Affects Call Center Agent Salaries

▲9%

National Average
AED 49,000

▼5%

Gender

Female
39 %
Male
61 %

Years of Experience

Less than 1 year
3%
1-4 years
69%
5-9 years
22%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 14%
vision benefits
Vision: 14%
no benefits
None: 28%