The average pay for a Call Center Agent is AED 57,884 per year. Most people with this job move on to other positions after 10 years in this field.

AED 24,981 - AED 103,692
AED 25K
AED 58K
AED 100K
MEDIAN: AED 57,884
10%
50%
90%
AED 0AED 104K
Salary AED 24,981 - AED 103,692
Bonus AED 3,000
Profit Sharing AED 7,500
Commission AED 5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 25,073 - AED 104,210
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 13 Dec 2017
  • Individuals Reporting: 117

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Pay Difference by Location

National Average: AED 57,955

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
43 %
Male
57 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
3%
1-4 years
73%
5-9 years
20%
10-19 years
3%
20 years or more
1%

Experience Affects Call Center Agent Salaries

▲1%

National Average
AED 58,000

▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
3%
1-4 years
73%
5-9 years
20%
10-19 years
3%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 11%
vision benefits
Vision: 7%
no benefits
None: 18%