The average salary for a Customer Service Specialist is AED 108,111 per year. Most people with this job move on to other positions after 20 years in this career. Experience strongly influences income for this job.

AED 46,321 - AED 216,294
AED 46K
AED 110K
AED 220K
MEDIAN: AED 107,644
10%
50%
90%
AED 0AED 217K
Salary AED 46,321 - AED 216,294
Bonus AED 3,091 - AED 72,719
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 46,521 - AED 217,288
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 60

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

Best Buy
82 profiles
$22,138

$24,458

JCPenney
58 profiles
$19,472

$29,648

Verizon Wireless
33 profiles
$33,468

$35,267

$34,153

Humana, Inc.
19 profiles
$33,288

$34,081

Chase Bank
16 profiles
$31,421

Customer Service Specialist Job Listings

Pay Difference by Location

National Average: AED 114,314

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
30 %
Male
70 %
Less than 1 year
2%
1-4 years
36%
5-9 years
44%
10-19 years
15%
20 years or more
3%

Experience Affects Customer Service Specialist Salaries

▲34%

▲6%

National Average
AED 114,000

▼16%

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
44%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 18%
vision benefits
Vision: 8%
no benefits
None: 8%