The average salary for a Customer Service Specialist is AED 108,111 per year. Most people with this job move on to other positions after 20 years in this career. Experience strongly influences income for this job.

AED 49,460 - AED 215,412
AED 49K
AED 110K
AED 220K
MEDIAN: AED 108,111
10%
50%
90%
AED 0AED 216K
Salary AED 49,460 - AED 215,412
Bonus AED 10,084
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 54,000 - AED 216,348
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 24 Feb 2018
  • Individuals Reporting: 53

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Pay By Employer

$0$48K

$24,296

Best Buy
70 profiles
$21,650

JCPenney
61 profiles
$19,523

Verizon Wireless
35 profiles
$33,482

$29,600

$35,658

$33,102

Humana, Inc.
17 profiles
$32,487

Chase Bank
16 profiles
$31,421

Nordstrom, Inc.
15 profiles
$33,817

Customer Service Specialist Job Listings

Pay Difference by Location

National Average: AED 115,234

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
32 %
Male
68 %
Less than 1 year
2%
1-4 years
35%
5-9 years
43%
10-19 years
17%
20 years or more
4%

Experience Affects Customer Service Specialist Salaries

▲33%

▲3%

National Average
AED 115,000

▼17%

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
43%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 18%
vision benefits
Vision: 6%
no benefits
None: 9%