A Customer Service Specialist in Dubai earns an average salary of AED 106,705 per year. Most people with this job move on to other positions after 20 years in this career. Experience has a moderate effect on pay for this job.

AED 47,649 - AED 212,862
AED 48K
AED 110K
AED 210K
MEDIAN: AED 106,217
10%
50%
90%
AED 0AED 212K
Salary AED 47,649 - AED 212,862
Bonus AED 10,084
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 47,855 - AED 212,272
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 47

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
32 %
Male
68 %
Less than 1 year
2%
1-4 years
40%
5-9 years
40%
10-19 years
15%
20 years or more
4%

Experience Affects Customer Service Specialist Salaries

▲40%

▲3%

National Average
AED 109,000

▼12%

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
2%
1-4 years
40%
5-9 years
40%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 17%
vision benefits
Vision: 3%
no benefits
None: 10%