An Entry-Level Call Center Agent earns an average wage of AU$21.50 per hour.

AU$36,685 - AU$56,514
AU$37K
AU$45K
AU$57K
MEDIAN: AU$45,289
10%
50%
90%
AU$18.17 - AU$27.84
AU$18
AU$21
AU$28
MEDIAN: AU$21.40
10%
50%
90%
AU$0AU$58K
Salary AU$36,685 - AU$56,514
Bonus AU$4,789
Commission AU$10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,841 - AU$58,269
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 50
Hourly Data AU$0AU$43
Hourly Rate AU$18.17 - AU$27.84
Overtime AU$41.60
Annual Data AU$0AU$58K
Bonus AU$4,789
Commission AU$10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,841 - AU$58,269
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 60

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Pay Difference by Location

National Average: AU$45,348

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Agent

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
15%
1-4 years
75%
5-9 years
10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
50 %
Male
50 %

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 4%
vision benefits
Vision: 2%
no benefits
None: 94%