The average salary for a Call Center Manager with Microsoft Excel skills is AU$68,777 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

AU$49,470 - AU$103,758
AU$49K
AU$69K
AU$100K
MEDIAN: AU$68,777
10%
50%
90%
AU$23.21 - AU$29.58
AU$26
MEDIAN: AU$26.42
50%
AU$0AU$107K
Salary AU$49,470 - AU$103,758
Bonus AU$5,000 - AU$30,000
Commission AU$3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,206 - AU$107,369
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 50
Hourly Data AU$0AU$29
Hourly Rate AU$26.42
Hourly Tips AU$2.13
Annual Data AU$0AU$107K
Bonus AU$5,000 - AU$30,000
Commission AU$3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$50,206 - AU$107,369
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 8

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Call Center Manager Job Listings

Pay Difference by Location

National Average: AU$68,134

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
21%
20 years or more
7%

Experience Affects Call Center Manager Salaries

▲12%

▲3%

National Average
AU$68,000

▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
24%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 2%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 98%