AU$22.84
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

AU$2,500

Commission

AU$1,003

A Call Center Representative earns an average salary of AU$47,063 per year. This job's pay does not change very much with experience. Most people move on to other jobs if they have more than 20 years' experience in this field.

AU$39,322 - AU$56,669
AU$39K
AU$47K
AU$57K
MEDIAN: AU$47,321
10%
50%
90%
AU$18.79 - AU$28.11
AU$19
AU$23
AU$28
MEDIAN: AU$22.84
10%
50%
90%
AU$0AU$58K
Salary AU$39,322 - AU$56,669
Bonus AU$103 - AU$11,635
Commission AU$1,002
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,241 - AU$58,452
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Aug 2018
  • Individuals Reporting: 106
Hourly Data AU$0AU$41
Hourly Rate AU$18.79 - AU$28.11
Hourly Tips AU$4.80
Overtime AU$10.07 - AU$41.09
Annual Data AU$0AU$58K
Bonus AU$103 - AU$11,635
Commission AU$1,002
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,241 - AU$58,452
  • Country: United States
  • Currency: AUD
  • Updated: 18 Aug 2018
  • Individuals Reporting: 118

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Representative Job Listings

Pay Difference by Location

National Average: AU$47,985

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Representative

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
15%
1-4 years
59%
5-9 years
15%
10-19 years
9%
20 years or more
2%

Experience Affects Call Center Representative Salaries

▲6%

▲3%

National Average
AU$48,000

▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
15%
1-4 years
59%
5-9 years
15%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 4%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 96%