The average hourly pay for a Call Center Representative in Australia is AU$23.06.
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AU$19 - AU$28
AU$99 - AU$4,932
AU$28 - AU$5,000
AU$40,060 - AU$59,108
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Job Description for Call Center Representative
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goal…Read more
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Call Center Representative Job Listings
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Popular Skills for Call Center Representative
Avg. Hourly Rate
Skills in Customer Service, Call Center Operations and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Data Entry and Customer Relations.
Pay by Experience Level for Call Center Representative
An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$22.45 based on 43 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of AU$23.15 based on 129 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of AU$24.80 based on 36 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of AU$22.50 based on 23 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Representative in their job title in Gold Coast, Queensland earn an average of 4.5% more than the national average. These job titles also find higher than average salaries in Melbourne, Victoria (4.5% more) and Brisbane, Queensland (1.2% more). The lowest salaries can be found in Perth, Western Australia (3.5% less), Sydney, New South Wales (3.4% less) and Adelaide, South Australia (0.3% less).
Years of Experience
This data is based on 231 survey responses.
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