The average salary for a Client Service Manager in Australia is AU$62,731.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Client Service Managers Do?
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for depa…Read more
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
Explore the most common career paths for Client Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
to research other job paths.
Somewhat common (8 - 20%)
Client Service Manager Job Listings
What Are Popular Skills for Client Service Managers?
Skills in Customer Relationship Management (CRM) and Account Management are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, Customer Service and Client Interaction.
What is the Pay by Experience Level for Client Service Managers?
An entry-level Client Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$53,627 based on 17 salaries. An early career Client Service Manager with 1-4 years of experience earns an average total compensation of AU$59,498 based on 248 salaries. A mid-career Client Service Manager with 5-9 years of experience earns an average total compensation of AU$68,297 based on 132 salaries. An experienced Client Service Manager with 10-19 years of experience earns an average total compensation of AU$75,129 based on 132 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$78,260.
Pay Difference by Location
Employees with Client Service Manager in their job title in Sydney, New South Wales earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Melbourne, Victoria (7.8% more) and Toowoomba, Queensland (1.8% more). The lowest salaries can be found in Gold Coast, Queensland (13.1% less), Brisbane, Queensland (5.0% less) and Adelaide, South Australia (4.4% less).
Years of Experience
This data is based on 574 survey responses.