AU$61,339
Avg. Salary
AU$28.14
Avg. Hourly Rate

Average additional compensation:

AU$3,561

Bonus

AU$1,000

Profit Sharing

AU$10,000

Commission

What am I worth?
How should I pay?

The average pay for a Client Service Manager is AU$28.14 per hour.

The average pay for a Client Service Manager is AU$61,339 per year.

10%
AU$19.65
10%
AU$28.14
50%
AU$36.44
90%
90%
MEDIAN AU$28.14
10%
AU$46k
10%
AU$61k
50%
AU$94k
90%
90%
MEDIAN AU$61,339
AU$45,523 - AU$93,669
AU$46K
AU$61K
AU$94K
MEDIAN: AU$61,339
10%
50%
90%
AU$19.65 - AU$36.44
AU$20
AU$28
AU$36
MEDIAN: AU$28.14
10%
50%
90%
AU$0AU$94K
Salary AU$45,523 - AU$93,669
Bonus AU$0.00 - AU$14,030
Profit Sharing AU$1,000
Commission AU$10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,417 - AU$94,908
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 432
Hourly Data AU$0AU$51
Hourly Rate AU$19.65 - AU$36.44
Overtime AU$36.00
Annual Data AU$0AU$94K
Bonus AU$0.00 - AU$14,030
Commission AU$10,000
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,417 - AU$94,908
  • Country: United States
  • Currency: AUD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 67

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

Read More...
Client Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Pay By Employer

$0$111K

$53,292

$59,362

Bayada
21 profiles
$39,604

$49,252

Willis Group Ltd
14 profiles
$63,500

AC Nielsen Corp
11 profiles
$72,774

Centria
11 profiles
$45,000

Moneta Group
11 profiles
$42,692

$80,500

AON Corporation
10 profiles
$73,145

Common Career Paths for Client Service Manager


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Client Service Manager Job Listings

Pay by Experience Level for Client Service Manager

Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of AU$56,000 based on 257 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$67,000 based on 149 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$72,000 based on 97 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$66,000 based on 30 salaries.

Pay Difference by Location

8%

6%

-3%

-11%

-14%

-19%

National Average: AU$61,350

Larger city markers indicate a job is popular in that location.

Client Service Manager Reviews

Q: What is it like working as a Client Service Manager?

Client Service Manager in Melbourne:
"Fine."
Pros: Colleagues
Cons: Paid low

Client Service Manager in Sydney:
"Cost of Living is high."
Pros: Fun
Cons: environment

Related Job Salaries

Key Stats for Client Service Manager

Gender

Female
81 %
Male
19 %
Less than 1 year
2%
1-4 years
44%
5-9 years
23%
10-19 years
22%
20 years or more
8%

Experience Affects Client Service Manager Salaries

▲17%

▲10%

▲7%

National Average
AU$61,000

▼9%

Skills That Affect Client Service Manager Salaries

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
23%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 3%
vision benefits
Vision: 2%
no benefits
None: 94%