A Customer Relations Manager (CRM) earns an average salary of AU$61,095 per year. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$43,784 - AU$90,876
AU$44K
AU$61K
AU$91K
MEDIAN: AU$61,262
10%
50%
90%
AU$18.23 - AU$30.86
AU$18
AU$24
AU$31
MEDIAN: AU$23.90
10%
50%
90%
AU$0AU$93K
Salary AU$43,784 - AU$90,876
Bonus AU$5.07 - AU$15,152
Profit Sharing AU$0.00
Commission AU$8,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,997 - AU$93,059
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 92
Hourly Data AU$0AU$35
Hourly Rate AU$18.23 - AU$30.86
Overtime AU$36.00
Annual Data AU$0AU$93K
Bonus AU$5.07 - AU$15,152
Commission AU$8,600
Profit Sharing AU$0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,997 - AU$93,059
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 22

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Relations Manager (CRM) Job Listings

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of AU$59,000 based on 70 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$63,000 based on 42 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$68,000 based on 26 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$70,000 based on 11 salaries.

Pay Difference by Location

National Average: AU$60,463

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
6%
1-4 years
43%
5-9 years
26%
10-19 years
15%
20 years or more
10%

Experience Affects Customer Relations Manager (CRM) Salaries

▲16%

▲13%

▲5%

National Average
AU$60,000

▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
26%
10-19 years
15%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 1%
vision benefits
Vision: 3%
no benefits
None: 91%