Entry-Level Customer Service Manager in Melbourne, Victoria Salary (Australia)

An Entry-Level Customer Service Manager in Melbourne, Victoria earns an average salary of AU$55,549 per year. A skill in Project Management is associated with high pay for this job.

AU$43,886 - AU$72,550
AU$44K
AU$56K
AU$73K
MEDIAN: AU$55,664
10%
50%
90%
AU$22.40 - AU$27.92
AU$25
MEDIAN: AU$24.52
50%
AU$0AU$75K
Salary AU$43,886 - AU$72,550
Bonus AU$500 - AU$10,084
Commission AU$4,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,337 - AU$75,229
  • Country: Australia
  • Currency: AUD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 115
Hourly Data AU$0AU$34
Hourly Rate AU$24.52
Overtime AU$34.50
Annual Data AU$0AU$75K
Bonus AU$500 - AU$10,084
Commission AU$4,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$44,337 - AU$75,229
  • Country: United States
  • Currency: AUD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 7

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
4%
1-4 years
65%
5-9 years
31%

Skills That Affect Customer Service Manager Salaries




Customer Service
▼0%

National Average
AU$56,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
63 %
Male
37 %

Common Health Benefits

medical benefits
Medical: 12%
dental benefits
Dental: 1%
vision benefits
Vision: 5%
no benefits
None: 86%