The average salary for a Customer Service Manager in Melbourne, Victoria is AU$59,758 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. People in this job generally don't have more than 20 years' experience. A skill in Project Management is associated with high pay for this job.

AU$46,745 - AU$90,429
AU$47K
AU$60K
AU$90K
MEDIAN: AU$59,851
10%
50%
90%
AU$17.41 - AU$33.37
AU$17
AU$24
AU$33
MEDIAN: AU$24.41
10%
50%
90%
AU$0AU$90K
Salary AU$46,745 - AU$90,429
Bonus AU$485 - AU$10,166
Profit Sharing AU$5,000
Commission AU$200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$46,186 - AU$90,233
  • Country: Australia
  • Currency: AUD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 205
Hourly Data AU$0AU$44
Hourly Rate AU$17.41 - AU$33.37
Overtime AU$36.02
Annual Data AU$0AU$90K
Bonus AU$485 - AU$10,166
Commission AU$200
Profit Sharing AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$46,186 - AU$90,233
  • Country: United States
  • Currency: AUD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 27

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of AU$56,000 based on 124 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$63,000 based on 103 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$74,000 based on 59 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$64,000 based on 18 salaries.

Key Stats for Customer Service Manager

Gender

Female
65 %
Male
35 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.
Less than 1 year
2%
1-4 years
35%
5-9 years
33%
10-19 years
21%
20 years or more
8%

Experience Affects Customer Service Manager Salaries

▲23%

▲7%

▲5%

National Average
AU$60,000

▼7%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
33%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 9%
dental benefits
Dental: 2%
vision benefits
Vision: 4%
no benefits
None: 88%