The average salary for an Entry-Level Customer Service Officer is AU$46,176 per year.

AU$38,381 - AU$58,758
AU$38K
AU$46K
AU$59K
MEDIAN: AU$46,148
10%
50%
90%
AU$18.20 - AU$27.34
AU$18
AU$22
AU$27
MEDIAN: AU$22.15
10%
50%
90%
AU$0AU$58K
Salary AU$38,381 - AU$58,758
Bonus AU$148 - AU$9,773
Commission AU$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,183 - AU$58,656
  • Country: Australia
  • Currency: AUD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 631
Hourly Data AU$0AU$51
Hourly Rate AU$18.20 - AU$27.34
Overtime AU$20.69 - AU$51.57
Annual Data AU$0AU$58K
Bonus AU$148 - AU$9,773
Commission AU$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,183 - AU$58,656
  • Country: United States
  • Currency: AUD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 417

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Popular Employer Salaries for Customer Service Officer

Customer Service Officer Job Listings

Pay Difference by Location

National Average: AU$46,364

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.
Less than 1 year
14%
1-4 years
75%
5-9 years
12%

Skills That Affect Customer Service Officer Salaries


National Average
AU$46,000



▼1%

▼3%

▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
75 %
Male
25 %

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 94%