A Mid-Career Customer Service Officer earns an average salary of AU$49,262 per year.

AU$40,620 - AU$60,672
AU$41K
AU$49K
AU$61K
MEDIAN: AU$49,153
10%
50%
90%
AU$19.16 - AU$29.69
AU$19
AU$23
AU$30
MEDIAN: AU$23.10
10%
50%
90%
AU$0AU$61K
Salary AU$40,620 - AU$60,672
Bonus AU$500 - AU$5,746
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,463 - AU$61,278
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 255
Hourly Data AU$0AU$45
Hourly Rate AU$19.16 - AU$29.69
Overtime AU$15.46 - AU$45.65
Annual Data AU$0AU$61K
Bonus AU$500 - AU$5,746
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,463 - AU$61,278
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 180

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay Difference by Location

National Average: AU$48,866

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Officer

Gender

Female
83 %
Male
17 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
5-9 years
76%
10-19 years
24%

Skills That Affect Customer Service Officer Salaries

National Average
AU$49,000



▼3%

▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
83 %
Male
17 %

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: %
vision benefits
Vision:
no benefits
None: 96%