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Average Customer Success Manager Salary in Australia

AU$80,268
Avg. SalaryShow Hourly Rate
AU$10,258
Bonus
AU$9,826
Commission
AU$12,500
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Customer Success Manager in Australia is AU$80,268.
10%
A$58k
MEDIAN
A$80k
90%
A$126k
Is Customer Success Manager your job title? Find out what you should be paid
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Salary
AU$58k - AU$126k
Bonus
AU$5k - AU$30k
Profit Sharing
AU$0 - AU$13k
Commission
AU$4k - AU$59k
Total Pay
AU$60k - AU$137k
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What Do Customer Success Managers Do?

Customer Success Manager Tasks
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Career Paths

Explore the most common career paths for Customer Success Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Success Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Success Manager Job Listings

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What Are Popular Skills for Customer Success Managers?

Skills in Account Management and Software as a Service (SaaS) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Client Interaction and Customer Relationship Management (CRM).

What is the Pay by Experience Level for Customer Success Managers?

An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$65,730 based on 13 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of AU$75,093 based on 148 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of AU$96,493 based on 76 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of AU$113,372 based on 45 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$120,079.
Employees with Customer Success Manager in their job title in Melbourne, Victoria earn an average of 3.4% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.5% more). The lowest salaries can be found in Adelaide, South Australia (25.3% less), Brisbane, Queensland (9.4% less) and Perth, Western Australia (2.1% less).

Years of Experience

This data is based on 297 survey responses.
Entry Level
4.4%
Early Career
49.8%
Mid Career
25.6%
Experienced
15.2%
Late Career
5.1%

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