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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l
Customer Success Manager Tasks
Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
Review and assess customers' progress and offer recommendations based on results.
Ensure highest customer satisfaction and return on investment while enhancing customer experience.
Define business objectives for the customer and develop a strategic direction for success.
Explore the most common career paths for Customer Success Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Skills in Account Management and Software as a Service (SaaS) are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Client Interaction and Customer Relationship Management (CRM).
What is the Pay by Experience Level for Customer Success Managers?
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$65,730 based on 13 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of AU$75,093 based on 148 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of AU$96,493 based on 76 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of AU$113,372 based on 45 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$120,079.
Employees with Customer Success Manager in their job title in Melbourne, Victoria earn an average of 3.4% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.5% more). The lowest salaries can be found in Adelaide, South Australia (25.3% less), Brisbane, Queensland (9.4% less) and Perth, Western Australia (2.1% less).