The average salary for a Customer Support Engineer in Australia is AU$68,833.
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AU$54k - AU$108k
AU$0 - AU$6k
AU$54k - AU$110k
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
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Popular Skills for Customer Support Engineer
Skills in Customer Service and Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Network Support.
Pay by Experience Level for Customer Support Engineer
An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$63,009 based on 14 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of AU$66,565 based on 11 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of AU$87,077 based on 19 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in Sydney, New South Wales earn an average of 19.4% more than the national average. The lowest salaries can be found in Brisbane, Queensland (14.3% less) and Melbourne, Victoria (8.7% less).
Years of Experience
This data is based on 44 survey responses.
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