AU$57,239
Avg. Salary
AU$26.49
Avg. Hourly Rate

Average additional compensation:

AU$3,931

Bonus

AU$850

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Specialist is AU$26.49 per hour.

The average pay for a Help Desk Specialist is AU$57,239 per year.

AU$0.00
10%
AU$26.49
50%
AU$0.00
90%
MEDIAN AU$26.49
AU$41k
10%
AU$57k
50%
AU$78k
90%
MEDIAN AU$57,239
AU$40,851 - AU$77,775
AU$41K
AU$57K
AU$78K
MEDIAN: AU$57,239
10%
50%
90%
AU$0AU$79K
Salary AU$40,851 - AU$77,775
Bonus AU$3,931
Profit Sharing AU$850
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,016 - AU$79,141
  • Country: Australia
  • Currency: AUD
  • Updated: 19 Jan 2019
  • Individuals Reporting: 20

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...
Help Desk Specialist Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Specialist Job Listings

Key Stats for Help Desk Specialist

Gender

Female
8 %
Male
92 %
Less than 1 year
4%
1-4 years
46%
5-9 years
33%
10-19 years
13%
20 years or more
4%

Experience Affects Help Desk Specialist Salaries

▲3%

National Average
AU$57,000

▼4%

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
33%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 13%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 88%