AU$57,395
Avg. Salary
AU$26.49
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

AU$2,500

Profit Sharing

AU$100

The average pay for a Help Desk Specialist is AU$26.49 per hour.

The average pay for a Help Desk Specialist is AU$57,395 per year.

$0
10%
$26
50%
$0
90%
MEDIAN $26
$47k
10%
$57k
50%
$77k
90%
MEDIAN $57,395
AU$46,990 - AU$77,281
AU$47K
AU$57K
AU$77K
MEDIAN: AU$57,395
10%
50%
90%
AU$0AU$77K
Salary AU$46,990 - AU$77,281
Bonus AU$2,500
Profit Sharing AU$100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$46,348 - AU$75,799
  • Country: Australia
  • Currency: AUD
  • Updated: 16 Nov 2018
  • Individuals Reporting: 21

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...

Help Desk Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Specialist Job Listings

Key Stats for Help Desk Specialist

Gender

Female
8 %
Male
92 %
Less than 1 year
4%
1-4 years
40%
5-9 years
32%
10-19 years
16%
20 years or more
8%

Experience Affects Help Desk Specialist Salaries

▲2%

National Average
AU$57,000

▼5%

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
32%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 7%
vision benefits
Vision: 7%
no benefits
None: 93%