The average pay for a Help Desk Specialist is AU$26.49 per hour.
The average pay for a Help Desk Specialist is AU$57,239 per year.
|Salary||AU$40,851 - AU$77,775|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AU$45,016 - AU$79,141|
Job Description for Help Desk Specialist
A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.Read More...
Most help desk specialists need to be capable of using particular software programs, as well as possess the ability to type. A polite and professional phone manner is necessary, as help desk specialists troubleshoot customers' problems and, at times, deal with angry and upset customers. A help desk specialist must be able to sit for long periods of time and answer multiline phones. It is important for help desk technicians to maintain a positive demeanor, and the help desk specialist must arrive to work on time, as it is necessary that a help desk environment be fully staffed.
The position of help desk specialist may require a bachelor's degree; however, a high school degree is usually sufficient. Previous experience as a help desk specialist or in a customer-support role may be preferred. (Copyright 2019 PayScale.com)
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Help Desk Specialist Job Listings
Key Stats for Help Desk Specialist