The average salary for a Help Desk Technician in Australia is AU$47,136.
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AU$39k - AU$64k
AU$484 - AU$5k
AU$38k - AU$64k
Your Market Worth Over Time
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Popular Employer Salaries for Help Desk Technician
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Technician Job Listings
Popular Skills for Help Desk Technician
Information Technology (IT) Support
Help Desk / Desktop Support (Tier 1)
Help Desk / Desktop Support
Help Desk / Desktop Support (Tier 2)
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 2) and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Information Technology (IT) Support.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$44,480 based on 46 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of AU$46,227 based on 190 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of AU$55,621 based on 40 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of AU$58,958 based on 18 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Newcastle, New South Wales earn an average of 16.7% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (5.3% more) and Perth, Western Australia (4.3% more). The lowest salaries can be found in Adelaide, South Australia (9.6% less), Darwin, Northern Territory (1.5% less) and Brisbane, Queensland (1.5% less).
Years of Experience
This data is based on 294 survey responses.
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