A Help Desk Technician earns an average salary of AU$45,824 per year. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 10 years' experience. The highest paying skills associated with this job are Help Desk / Desktop Support (Tier 1) and Microsoft Active Directory.

AU$34,935 - AU$61,534
AU$35K
AU$46K
AU$62K
MEDIAN: AU$45,976
10%
50%
90%
AU$18.12 - AU$28.75
AU$18
AU$23
AU$29
MEDIAN: AU$22.61
10%
50%
90%
AU$0AU$61K
Salary AU$34,935 - AU$61,534
Bonus AU$0.00 - AU$9,308
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,563 - AU$61,127
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 228
Hourly Data AU$0AU$29
Hourly Rate AU$18.12 - AU$28.75
Overtime AU$29.02
Annual Data AU$0AU$61K
Bonus AU$0.00 - AU$9,308
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,563 - AU$61,127
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 63

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Pay By Employer

$0$59K

$38,312

$39,700

$31,338

TEKsystems, Inc
7 profiles
$37,454

Dell, Inc.
6 profiles
$32,146

$30,658

Common Career Paths for Help Desk Technician


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Help Desk Technician Job Listings

Pay Difference by Location

National Average: AU$46,321

Larger city markers indicate a job is popular in that location.

Help Desk Technician Reviews

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Sydney:
Pros: The people, Kind customers.
Cons: The pay.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
9 %
Male
91 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
Less than 1 year
15%
1-4 years
64%
5-9 years
16%
10-19 years
4%
20 years or more
1%

Experience Affects Help Desk Technician Salaries

▲19%

▲16%

National Average
AU$46,000

▼3%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
15%
1-4 years
64%
5-9 years
16%
10-19 years
4%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 2%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 97%