An Entry-Level Help Desk Technician earns an average salary of AU$44,636 per year.

AU$34,676 - AU$59,710
AU$35K
AU$45K
AU$60K
MEDIAN: AU$44,767
10%
50%
90%
AU$17.91 - AU$28.57
AU$18
AU$22
AU$29
MEDIAN: AU$22.32
10%
50%
90%
AU$0AU$59K
Salary AU$34,676 - AU$59,710
Bonus AU$0.00 - AU$9,308
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,183 - AU$59,579
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 199
Hourly Data AU$0AU$32
Hourly Rate AU$17.91 - AU$28.57
Overtime AU$28.10
Annual Data AU$0AU$59K
Bonus AU$0.00 - AU$9,308
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,183 - AU$59,579
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 58

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Technician Job Listings

Pay Difference by Location

National Average: AU$45,129

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Technician

Gender

Female
9 %
Male
91 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.
Less than 1 year
18%
1-4 years
72%
5-9 years
10%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
9 %
Male
91 %

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 97%