The average salary for a Mid-Career Product Support Specialist in Australia is AU$70,000.
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Job Description for Product Support Specialist
The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as w…Read more
Product Support Specialist Tasks
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
- Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
- Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
- Install applications, hardware, parts, and/or equipment.
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Pay by Experience Level for Product Support Specialist
An early career Product Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$63,918 based on 19 salaries. An experienced Product Support Specialist with 10-19 years of experience earns an average total compensation of AU$70,846 based on 5 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$75,000.
Years of Experience
This data is based on 31 survey responses.
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