AU$63,896
Avg. Salary
AU$32.00
Avg. Hourly Rate
Help us gather more data! Is Product Support Specialist your job title? Find out what you're worth.

The average pay for a Product Support Specialist is AU$32.00 per hour.

The average pay for a Product Support Specialist is AU$63,896 per year.

10%
AU$0.00
10%
AU$32.00
50%
AU$0.00
90%
90%
MEDIAN AU$32.00
10%
AU$49k
10%
AU$64k
50%
AU$89k
90%
90%
MEDIAN AU$63,896
AU$49,323 - AU$89,302
AU$49K
AU$64K
AU$89K
MEDIAN: AU$63,896
10%
50%
90%
AU$0AU$100K
Salary AU$49,323 - AU$89,302
Bonus AU$3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,960 - AU$100,354
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Jun 2019
  • Individuals Reporting: 33

Job Description for Product Support Specialist

The main goal of a product support specialist is to educate prospective and current customers on the products offered by their companies. Product support specialists may also travel to customers' homes to do installations or provide troubleshooting support. These professionals may specialize in certain areas, such as software and technical support for companies. This field, for example, requires product support specialists to make sure software and hardware continue to function as intended, as well as either resolving customer issues or walking customers through how to resolve issues themselves.

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Product Support Specialist Tasks
  • Confer with customers to identify problems, replicate them, and troubleshoot for root cause.
  • Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps.
  • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems.
  • Install applications, hardware, parts, and/or equipment.

Product Support Specialist Job Listings

Pay Difference by Location

-4%

National Average: AU$63,896

Larger city markers indicate a job is popular in that location.

Key Stats for Product Support Specialist

Gender

Female
47 %
Male
53 %
Less than 1 year
5%
1-4 years
46%
5-9 years
19%
10-19 years
14%
20 years or more
16%

Experience Affects Product Support Specialist Salaries

▲17%

▼0%

National Average
AU$64,000

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
19%
10-19 years
14%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 25%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 75%