Senior Customer Service Representative (CSR) in Sydney, New South Wales Salary (Australia)

The average pay for a Senior Customer Service Representative (CSR) in Sydney, New South Wales is AU$53,803 per year. Experience does not have a big impact on this job’s salary.

AU$41,194 - AU$68,446
AU$41K
AU$54K
AU$68K
MEDIAN: AU$54,252
10%
50%
90%
AU$24.06 - AU$30.85
AU$25
MEDIAN: AU$25.10
50%
AU$0AU$69K
Salary AU$41,194 - AU$68,446
Bonus AU$2,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,538 - AU$69,750
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Jul 2018
  • Individuals Reporting: 42
Hourly Data AU$0AU$30
Hourly Rate AU$25.10
Overtime AU$20.00
Annual Data AU$0AU$69K
Bonus AU$2,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,538 - AU$69,750
  • Country: United States
  • Currency: AUD
  • Updated: 14 Jul 2018
  • Individuals Reporting: 5

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of AU$53,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$55,000 based on 21 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$56,000 based on 11 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$58,000 based on 6 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
70 %
Male
30 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
34%
5-9 years
34%
10-19 years
19%
20 years or more
13%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲6%

▲2%

▲1%

National Average
AU$54,000

▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

1-4 years
34%
5-9 years
34%
10-19 years
19%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 16%
dental benefits
Dental: 13%
vision benefits
Vision: 10%
no benefits
None: 84%