Average Senior Customer Service Representative (CSR) Salary in Australia

AU$55,072
Avg. SalaryShow Hourly Rate
AU$3,600
Bonus
AU$1,550
Profit Sharing
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The average salary for a Senior Customer Service Representative (CSR) in Australia is AU$55,072.
10%
AU$46k
MEDIAN
AU$55k
90%
AU$67k
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United States (change)
Salary
AU$46k - AU$67k
Bonus
AU$558 - AU$10k
Profit Sharing
AU$0 - AU$2k
Total Pay
AU$43k - AU$67k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • May assist management in ensuring performance goals are met.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Call Center Operations and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$53,448 based on 64 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of AU$56,856 based on 61 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of AU$55,761 based on 50 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$59,547.
Employees with Senior Customer Service Representative (CSR) in their job title in Perth, Western Australia earn an average of 3.6% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.5% more). The lowest salaries can be found in Adelaide, South Australia (7.9% less), Brisbane, Queensland (2.0% less) and Melbourne, Victoria (1.3% less).

Years of Experience

This data is based on 193 survey responses.
Early Career
33.2%
Mid Career
31.6%
Experienced
25.9%
Late Career
9.3%

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