A Senior Customer Service Representative (CSR) earns an average salary of AU$53,731 per year. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$45,071 - AU$67,531
AU$45K
AU$54K
AU$68K
MEDIAN: AU$53,731
10%
50%
90%
AU$19.13 - AU$29.51
AU$19
AU$24
AU$30
MEDIAN: AU$24.18
10%
50%
90%
AU$0AU$68K
Salary AU$45,071 - AU$67,531
Bonus AU$1,906 - AU$9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,470 - AU$68,897
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 73
Hourly Data AU$0AU$40
Hourly Rate AU$19.13 - AU$29.51
Overtime AU$33.78
Annual Data AU$0AU$68K
Bonus AU$1,906 - AU$9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,470 - AU$68,897
  • Country: United States
  • Currency: AUD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 15

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a positive trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of AU$52,000 based on 40 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$56,000 based on 35 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$55,000 based on 31 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$56,000 based on 9 salaries.

Pay Difference by Location

National Average: AU$53,371

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Reviews

Q: What is it like working as a Senior Customer Service Representative (CSR)?

Senior Customer Service Representative (CSR) in Gold Coast:
Pros: The industry, the range of work.
Cons: Some of the business practices are not suitable for us as staff or customers.

Related Job Salaries

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
58 %
Male
42 %
1-4 years
32%
5-9 years
27%
10-19 years
31%
20 years or more
10%

Experience Affects Senior Customer Service Representative (CSR) Salaries

▲6%

▲4%

▲2%

National Average
AU$53,000

▼3%

Skills That Affect Senior Customer Service Representative (CSR) Salaries


National Average
AU$53,000

▼1%

▼5%

Gender

Female
58 %
Male
42 %

Years of Experience

1-4 years
32%
5-9 years
27%
10-19 years
31%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental: 7%
vision benefits
Vision: 3%
no benefits
None: 92%