AU$56,120
Avg. Salary
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The average salary for an Experienced Senior Customer Service Representative (CSR) is AU$56,258 per year.

AU$46,056 - AU$70,889
AU$46K
AU$56K
AU$71K
MEDIAN: AU$56,120
10%
50%
90%
AU$18.03 - AU$34.66
AU$18
AU$25
AU$35
MEDIAN: AU$24.81
10%
50%
90%
AU$0AU$70K
Salary AU$46,056 - AU$70,889
Bonus AU$3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,144 - AU$70,718
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Jul 2018
  • Individuals Reporting: 46
Hourly Data AU$0AU$49
Hourly Rate AU$18.03 - AU$34.66
Overtime AU$35.00
Annual Data AU$0AU$70K
Bonus AU$3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$45,144 - AU$70,718
  • Country: United States
  • Currency: AUD
  • Updated: 14 Jul 2018
  • Individuals Reporting: 20

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AU$54,617

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
10-19 years
80%
20 years or more
20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
68 %
Male
32 %

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 10%
vision benefits
Vision: 5%
no benefits
None: 90%