AU$106,753
Avg. Salary
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The average pay for a Service Delivery Manager with Project Management skills is AU$106,609 per year. Most people with this job move on to other positions after 20 years in this career.

AU$72,320 - AU$153,227
AU$72K
AU$110K
AU$150K
MEDIAN: AU$106,753
10%
50%
90%
AU$30.41 - AU$98.63
AU$30
AU$78
AU$99
MEDIAN: AU$77.77
10%
50%
90%
AU$0AU$167K
Salary AU$72,320 - AU$153,227
Bonus AU$1,034 - AU$21,512
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$74,139 - AU$167,948
  • Country: Australia
  • Currency: AUD
  • Updated: 15 Sep 2018
  • Individuals Reporting: 185
Hourly Data AU$0AU$98
Hourly Rate AU$30.41 - AU$98.63
Overtime AU$50.50
Annual Data AU$0AU$167K
Bonus AU$1,034 - AU$21,512
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$74,139 - AU$167,948
  • Country: United States
  • Currency: AUD
  • Updated: 15 Sep 2018
  • Individuals Reporting: 11

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AU$93,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$108,000 based on 37 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$121,000 based on 56 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$125,000 based on 11 salaries.

Pay Difference by Location

National Average: AU$110,956

Larger city markers indicate a job is popular in that location.

Key Stats for Service Delivery Manager

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
1%
1-4 years
22%
5-9 years
22%
10-19 years
46%
20 years or more
9%

Experience Affects Service Delivery Manager Salaries

▲13%

▲9%

National Average
AU$111,000

▼2%

▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
22%
10-19 years
46%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 24%
dental benefits
Dental: 12%
vision benefits
Vision: 12%
no benefits
None: 75%