Service Delivery Manager with People Management Skills in Sydney, New South Wales Salary (Australia)

The average salary for a Service Delivery Manager with People Management skills in Sydney, New South Wales is AU$105,304 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

AU$80,481 - AU$153,123
AU$80K
AU$110K
AU$150K
MEDIAN: AU$106,479
10%
50%
90%
AU$0AU$168K
Salary AU$80,481 - AU$153,123
Bonus AU$986 - AU$39,565
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$80,630 - AU$168,031
  • Country: Australia
  • Currency: AUD
  • Updated: 16 Jun 2018
  • Individuals Reporting: 80

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AU$93,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$103,000 based on 16 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$138,000 based on 26 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$114,000 based on 13 salaries.

Key Stats for Service Delivery Manager

Gender

Female
16 %
Male
84 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
1%
1-4 years
11%
5-9 years
25%
10-19 years
44%
20 years or more
19%

Experience Affects Service Delivery Manager Salaries

▲23%

▲1%

National Average
AU$112,000

▼8%

▼17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
1%
1-4 years
11%
5-9 years
25%
10-19 years
44%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 7%
vision benefits
Vision: 7%
no benefits
None: 81%