AU$113,380
Avg. Salary

Average additional compensation for this job:

Bonus

AU$10,075

Profit Sharing

AU$8,000

The average pay for a Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills is AU$113,380 per year.

AU$77,930 - AU$148,525
AU$78K
AU$110K
AU$150K
MEDIAN: AU$113,380
10%
50%
90%
AU$0AU$159K
Salary AU$77,930 - AU$148,525
Bonus AU$1,014 - AU$20,203
Profit Sharing AU$8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$77,927 - AU$159,887
  • Country: Australia
  • Currency: AUD
  • Updated: 22 Sep 2018
  • Individuals Reporting: 97

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay Difference by Location

6%

National Average: AU$113,478

Larger city markers indicate a job is popular in that location.

Key Stats for Service Delivery Manager

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
5-9 years
58%
10-19 years
42%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 20%
dental benefits
Dental: 10%
vision benefits
Vision: 10%
no benefits
None: 79%