Mid-Career Service Delivery Manager with Information Technology Infrastructure Library (ITIL) Skills Salary (Australia)

The average salary for a Mid-Career Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills is AU$107,518 per year.

AU$77,080 - AU$144,235
AU$77K
AU$110K
AU$140K
MEDIAN: AU$107,969
10%
50%
90%
AU$0AU$149K
Salary AU$77,080 - AU$144,235
Bonus AU$1,007 - AU$20,113
Profit Sharing AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$77,134 - AU$149,711
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Feb 2018
  • Individuals Reporting: 97

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

Read More...

Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay Difference by Location

National Average: AU$110,427

Larger city markers indicate a job is popular in that location.

Key Stats for Service Delivery Manager

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
5-9 years
61%
10-19 years
39%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
21 %
Male
79 %

Common Health Benefits

medical benefits
Medical: 18%
dental benefits
Dental: 9%
vision benefits
Vision: 9%
no benefits
None: 81%