An Entry-Level Service Desk Analyst earns an average salary of AU$50,209 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job.

AU$41,451 - AU$62,700
AU$41K
AU$50K
AU$63K
MEDIAN: AU$50,423
10%
50%
90%
AU$20.78 - AU$34.53
AU$21
AU$27
AU$35
MEDIAN: AU$27.17
10%
50%
90%
AU$0AU$66K
Salary AU$41,451 - AU$62,700
Bonus AU$0.00 - AU$5,562
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,922 - AU$66,641
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Feb 2018
  • Individuals Reporting: 268
Hourly Data AU$0AU$57
Hourly Rate AU$20.78 - AU$34.53
Overtime AU$4.03 - AU$57.26
Annual Data AU$0AU$66K
Bonus AU$0.00 - AU$5,562
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,922 - AU$66,641
  • Country: United States
  • Currency: AUD
  • Updated: 13 Feb 2018
  • Individuals Reporting: 60

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Popular Employer Salaries for Service Desk Analyst

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: AU$51,426

Larger city markers indicate a job is popular in that location.

Service Desk Analyst Advice

Q: What do you wish you knew about your job when you first started out?

Service Desk Analyst in Adelaide:
"Helpdesk."
Check your job description, it's a fun job but really customer service focused. Be bubbly but be understanding as customers may not know anything about how to use a PC like yourself.

Key Stats for Service Desk Analyst

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
Less than 1 year
6%
1-4 years
80%
5-9 years
14%

Skills That Affect Service Desk Analyst Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
19 %
Male
81 %

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental: 2%
vision benefits
Vision: 1%
no benefits
None: 95%