The average pay for a Mid-Career Service Desk Analyst is AU$57,996 per year.

AU$45,519 - AU$70,719
AU$46K
AU$58K
AU$71K
MEDIAN: AU$57,520
10%
50%
90%
AU$21.14 - AU$35.69
AU$21
AU$29
AU$36
MEDIAN: AU$29.20
10%
50%
90%
AU$0AU$71K
Salary AU$45,519 - AU$70,719
Bonus AU$0.00 - AU$5,143
Profit Sharing AU$500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$46,091 - AU$71,962
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 96
Hourly Data AU$0AU$35
Hourly Rate AU$21.14 - AU$35.69
Annual Data AU$0AU$71K
Bonus AU$0.00 - AU$5,143
Profit Sharing AU$500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$46,091 - AU$71,962
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 20

Job Description for Service Desk Analyst

Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a timely manner. Service desk analysts provide single point of contact for customers and must adhere to support procedures while respecting privacy regulations when handling sensitive data. They follow up all support requests and make sure their customer are satisfied with their services. Additionally, they actively participate in staff meetings to make recommendations to make the support process more streamlined.

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Service Desk Analyst Tasks

  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Pay Difference by Location

National Average: AU$58,566

Larger city markers indicate a job is popular in that location.

Key Stats for Service Desk Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
5-9 years
83%
10-19 years
17%

Skills That Affect Service Desk Analyst Salaries



National Average
AU$59,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 93%