The average salary for a Technical Support Consultant is AU$55,571 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

AU$41,156 - AU$75,666
AU$41K
AU$52K
AU$76K
MEDIAN: AU$52,224
10%
50%
90%
AU$19.82 - AU$24.57
AU$21
MEDIAN: AU$21.29
50%
AU$0AU$77K
Salary AU$41,156 - AU$75,666
Bonus AU$2,288
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,650 - AU$77,366
  • Country: Australia
  • Currency: AUD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 44
Hourly Data AU$0AU$24
Hourly Rate AU$21.29
Overtime AU$20.00
Annual Data AU$0AU$77K
Bonus AU$2,288
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,650 - AU$77,366
  • Country: United States
  • Currency: AUD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 8

Job Description for Technical Support Consultant

Technical support consultants provide technical support and consultation to businesses and companies. In some cases, they are also managers that offer technical and scientific information for their employer. Often, technical support consultants resolve technical issues inside the company and/or with customers. Tasks performed by support consults may vary by employer, but they often include assisting customers over the phone, archiving technology problems faced by the company (such as faulty devices, computer software issues, and website complaints), and helping the company generate technology-based concepts and ideas. They are also in charge of training employees on new technology used in the workplace, testing new software, and attending meetings as needed. Consultants can work from their company's office buildings or be outsourced (or travel) to provide support for the companies for whom they work.

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Technical Support Consultant Tasks

  • Troubleshoot and resolve technical problems, documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.
  • Communicate with users, working to ensure rapid resolution and offering training.
  • Review existing services and infrastructure, making technology recommendations.

Technical Support Consultant Job Listings

Pay Difference by Location

National Average: AU$51,309

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Consultant

Gender

Female
26 %
Male
74 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
65%
5-9 years
13%
10-19 years
13%
20 years or more
2%

Experience Affects Technical Support Consultant Salaries

▲16%

▼0%

National Average
AU$51,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
6%
1-4 years
65%
5-9 years
13%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 81%