Technical Support Manager in Sydney, New South Wales Salary (Australia)

The average pay for a Technical Support Manager in Sydney, New South Wales is AU$95,297 per year.

AU$65,889 - AU$131,381
AU$66K
AU$96K
AU$130K
MEDIAN: AU$95,908
10%
50%
90%
AU$0AU$145K
Salary AU$65,889 - AU$131,381
Bonus AU$2,980 - AU$18,121
Profit Sharing AU$1,448
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$65,889 - AU$145,082
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 61

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of AU$81,000 based on 13 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$120,000 based on 8 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$108,000 based on 18 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$105,000 based on 5 salaries.

Key Stats for Technical Support Manager

Gender

Female
4 %
Male
96 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
31%
5-9 years
20%
10-19 years
39%
20 years or more
10%

Experience Affects Technical Support Manager Salaries

▲20%

▲8%

▲5%

National Average
AU$100,000

▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
4 %
Male
96 %

Years of Experience

1-4 years
31%
5-9 years
20%
10-19 years
39%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 20%
dental benefits
Dental: 7%
vision benefits
Vision: 7%
no benefits
None: 80%