The average pay for a Technical Support Manager is AU$88,919 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. A skill in Java is associated with high pay for this job. Experience has a moderate effect on salary for this job.

AU$60,236 - AU$137,315
AU$60K
AU$90K
AU$140K
MEDIAN: AU$90,183
10%
50%
90%
AU$0AU$143K
Salary AU$60,236 - AU$137,315
Bonus AU$0.00 - AU$18,214
Profit Sharing AU$4,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$60,532 - AU$143,919
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 130

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Pay By Employer

$0$144K

$118,751

AT&T Inc.
8 profiles
$74,855

Oracle Corp.
8 profiles
$101,948

Dell, Inc.
7 profiles
$96,298

Technical Support Manager Job Listings

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of AU$75,000 based on 24 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$90,000 based on 24 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$108,000 based on 28 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$131,000 based on 6 salaries.

Pay Difference by Location

National Average: AU$92,493

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
5 %
Male
95 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
1%
1-4 years
27%
5-9 years
27%
10-19 years
36%
20 years or more
10%

Experience Affects Technical Support Manager Salaries

▲42%

▲17%

National Average
AU$92,000

▼2%

▼19%

Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
1%
1-4 years
27%
5-9 years
27%
10-19 years
36%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 18%
dental benefits
Dental: 8%
vision benefits
Vision: 6%
no benefits
None: 82%