Technical Support Manager in Melbourne, Victoria Salary (Australia)

A Technical Support Manager in Melbourne, Victoria earns an average salary of AU$80,000 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

AU$52,146 - AU$146,824
AU$52K
AU$80K
AU$150K
MEDIAN: AU$80,041
10%
50%
90%
AU$0AU$156K
Salary AU$52,146 - AU$146,824
Bonus AU$16,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$52,146 - AU$156,170
  • Country: Australia
  • Currency: AUD
  • Updated: 6 Jan 2018
  • Individuals Reporting: 32

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Read More...

Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Key Stats for Technical Support Manager

Gender

Female
8 %
Male
92 %
Less than 1 year
3%
1-4 years
28%
5-9 years
25%
10-19 years
38%
20 years or more
6%

Experience Affects Technical Support Manager Salaries

▲9%

National Average
AU$81,000

▼1%

▼26%

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
28%
5-9 years
25%
10-19 years
38%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 13%
vision benefits
Vision: 6%
no benefits
None: 81%