The average salary for a Technical Support Technician is AU$48,439 per year. Most people move on to other jobs if they have more than 10 years' experience in this field.

AU$40,334 - AU$66,254
AU$40K
AU$51K
AU$66K
MEDIAN: AU$50,685
10%
50%
90%
AU$19.28 - AU$52.85
AU$19
AU$30
AU$53
MEDIAN: AU$29.80
10%
50%
90%
AU$0AU$72K
Salary AU$40,334 - AU$66,254
Bonus AU$500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,892 - AU$72,004
  • Country: Australia
  • Currency: AUD
  • Updated: 23 Jun 2018
  • Individuals Reporting: 43
Hourly Data AU$0AU$52
Hourly Rate AU$19.28 - AU$52.85
Overtime AU$28.82
Annual Data AU$0AU$72K
Bonus AU$500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,892 - AU$72,004
  • Country: United States
  • Currency: AUD
  • Updated: 23 Jun 2018
  • Individuals Reporting: 12

Job Description for Technical Support Technician

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

Read More...

Technical Support Technician Tasks

  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Technical Support Technician Job Listings

Pay Difference by Location

National Average: AU$52,122

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
4%
1-4 years
56%
5-9 years
24%
10-19 years
9%
20 years or more
7%

Experience Affects Technical Support Technician Salaries

▲24%

National Average
AU$52,000

▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
24%
10-19 years
9%
20 years or more
7%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%