A Call Center Supervisor earns an average salary of C$43,146 per year. Most people with this job move on to other positions after 20 years in this career.

C$31,544 - C$63,152
C$32K
C$44K
C$63K
MEDIAN: C$44,342
10%
50%
90%
C$13.28 - C$25.92
C$13
C$16
C$26
MEDIAN: C$16.44
10%
50%
90%
C$0C$63K
Salary C$31,544 - C$63,152
Bonus C$248 - C$6,128
Commission C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,390 - C$62,139
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 115
Hourly Data C$0C$47
Hourly Rate C$13.28 - C$25.92
Overtime C$15.97 - C$47.34
Annual Data C$0C$62K
Bonus C$248 - C$6,128
Commission C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$30,390 - C$62,139
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 44

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
  • Supervise the day to day activities within the call center operations.

Call Center Supervisor Pay By Employer

$0$61K

Maximus, Inc.
18 profiles
$42,423

$53,062

$28,078

$37,500

iQor
6 profiles
$35,500

Common Career Paths for Call Center Supervisor


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Call Center Supervisor Job Listings

Pay Difference by Location

National Average: C$42,653

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Call Center Supervisor

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.
Less than 1 year
2%
1-4 years
41%
5-9 years
21%
10-19 years
31%
20 years or more
5%

Experience Affects Call Center Supervisor Salaries

Mid-Career
▲8%

National Average
C$43,000

Experienced
▼3%

▼7%

Skills That Affect Call Center Supervisor Salaries

National Average
C$43,000

People Management
▼25%

Performance Management
▼25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
2%
1-4 years
41%
5-9 years
21%
10-19 years
31%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 76%
vision benefits
Vision: 58%
no benefits
None: 15%