The average salary for a Mid-Career Client Service Manager is C$55,523 per year. A skill in Project Management is associated with high pay for this job.

C$43,223 - C$83,918
C$43K
C$58K
C$84K
MEDIAN: C$58,238
10%
50%
90%
C$0C$86K
Salary C$43,223 - C$83,918
Bonus C$0.00 - C$8,027
Profit Sharing C$1,250
Commission C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$42,165 - C$86,541
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 90

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Job Listings

Pay Difference by Location

National Average: C$60,321

Larger city markers indicate a job is popular in that location.

Key Stats for Client Service Manager

Gender

Female
84 %
Male
16 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
5-9 years
78%
10-19 years
22%

Skills That Affect Client Service Manager Salaries

Project Management
▲13%

People Management
▲3%

National Average
C$60,000

Customer Relationship Management (CRM)
▼4%

Customer Service
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
84 %
Male
16 %

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 79%
vision benefits
Vision: 50%
no benefits
None: 9%