A Customer Service Manager in Ottawa, Ontario earns an average salary of C$52,874 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and People Management.

C$40,395 - C$78,553
C$40K
C$51K
C$79K
MEDIAN: C$50,607
10%
50%
90%
C$11.35 - C$29.49
C$11
C$13
C$29
MEDIAN: C$13.09
10%
50%
90%
C$0C$78K
Salary C$40,395 - C$78,553
Bonus C$684 - C$9,000
Profit Sharing C$600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,502 - C$75,891
  • Country: Canada
  • Currency: CAD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 33
Hourly Data C$0C$29
Hourly Rate C$11.35 - C$29.49
Overtime C$19.00
Annual Data C$0C$75K
Bonus C$684 - C$9,000
Profit Sharing C$600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,502 - C$75,891
  • Country: United States
  • Currency: CAD
  • Updated: 10 Jan 2018
  • Individuals Reporting: 14

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
26%
5-9 years
38%
10-19 years
30%
20 years or more
6%

Experience Affects Customer Service Manager Salaries

▲23%

▲2%

National Average
C$49,000

▼27%

Skills That Affect Customer Service Manager Salaries




Customer Service
▲6%

▲2%

National Average
C$49,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
26%
5-9 years
38%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
no benefits
None: 32%