The average pay for a Customer Service Manager in Toronto, Ontario is C$63,414 per year. The skills that increase pay for this job the most are Operations Management, Windows Operating System General Use, Organizational Development, Project Management, and Team Leadership.

C$40,514 - C$86,157
C$41K
C$60K
C$86K
MEDIAN: C$60,308
10%
50%
90%
C$11.76 - C$46.36
C$12
C$19
C$46
MEDIAN: C$19.00
10%
50%
90%
C$0C$94K
Salary C$40,514 - C$86,157
Bonus C$1,254 - C$15,474
Profit Sharing C$1,200
Commission C$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$38,748 - C$94,557
  • Country: Canada
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 179
Hourly Data C$0C$46
Hourly Rate C$11.76 - C$46.36
Overtime C$8.81
Annual Data C$0C$94K
Bonus C$1,254 - C$15,474
Commission C$5,000
Profit Sharing C$1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$38,748 - C$94,557
  • Country: United States
  • Currency: CAD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 21

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$52,000 based on 30 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$57,000 based on 24 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$76,000 based on 42 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$80,000 based on 20 salaries.

Customer Service Manager Reviews

Q: What is it like working in Toronto?

Customer Service Manager in Toronto:
"Lots of competition."
Pros: Great resources, easily accessible by transit, booming industries.
Cons: High population so there's a lot of competition for job opportunities. High cost of living.

Key Stats for Customer Service Manager

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
1%
1-4 years
25%
5-9 years
21%
10-19 years
35%
20 years or more
20%

Experience Affects Customer Service Manager Salaries

▲31%

▲25%

National Average
C$61,000

▼5%

▼14%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
21%
10-19 years
35%
20 years or more
20%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 88%
vision benefits
Vision: 80%
no benefits
None: 6%