Customer Service Manager with Operations Management Skills Salary (Canada)

A Customer Service Manager with Operations Management skills earns an average salary of C$58,184 per year.

C$40,293 - C$85,592
C$40K
C$58K
C$86K
MEDIAN: C$58,081
10%
50%
90%
C$11.24 - C$29.36
C$11
C$16
C$29
MEDIAN: C$16.48
10%
50%
90%
C$0C$87K
Salary C$40,293 - C$85,592
Bonus C$520 - C$9,500
Profit Sharing C$184 - C$6,362
Commission C$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,817 - C$87,737
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 141
Hourly Data C$0C$40
Hourly Rate C$11.24 - C$29.36
Hourly Tips C$0.62
Overtime C$28.50
Annual Data C$0C$87K
Bonus C$520 - C$9,500
Commission C$4,000
Profit Sharing C$184 - C$6,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$35,817 - C$87,737
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 22

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$45,000 based on 25 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$57,000 based on 32 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$63,000 based on 47 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$64,000 based on 28 salaries.

Pay Difference by Location

National Average: C$57,507

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.
Less than 1 year
1%
1-4 years
20%
5-9 years
20%
10-19 years
38%
20 years or more
21%

Experience Affects Customer Service Manager Salaries

Late-Career
▲12%

▲9%

National Average
C$58,000

▼2%

▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
20%
10-19 years
38%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
vision benefits
Vision: 67%
no benefits
None: 16%