Customer Service Manager with Team Leadership Skills Salary (Canada)

A Customer Service Manager with Team Leadership skills earns an average salary of C$54,897 per year.

C$37,575 - C$79,986
C$38K
C$55K
C$80K
MEDIAN: C$55,001
10%
50%
90%
C$11.50 - C$24.21
C$12
C$14
C$24
MEDIAN: C$13.89
10%
50%
90%
C$0C$80K
Salary C$37,575 - C$79,986
Bonus C$0.00 - C$8,266
Profit Sharing C$194 - C$4,146
Commission C$6,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,871 - C$80,118
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 257
Hourly Data C$0C$42
Hourly Rate C$11.50 - C$24.21
Hourly Tips C$0.62
Overtime C$1.53 - C$42.80
Annual Data C$0C$80K
Bonus C$0.00 - C$8,266
Commission C$6,000
Profit Sharing C$194 - C$4,146
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$26,871 - C$80,118
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 91

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Popular Employer Salaries for Customer Service Manager

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of C$37,000 based on 85 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$47,000 based on 70 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$58,000 based on 80 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$61,000 based on 48 salaries.

Pay Difference by Location

National Average: C$50,814

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 80 votes.
Less than 1 year
2%
1-4 years
29%
5-9 years
24%
10-19 years
27%
20 years or more
18%

Experience Affects Customer Service Manager Salaries

▲20%

▲13%

National Average
C$51,000

▼8%

▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 80 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
24%
10-19 years
27%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 77%
vision benefits
Vision: 64%
no benefits
None: 16%