The average hourly pay for an Experienced Customer Service Representative (CSR) in Edmonton, Alberta is C$17.11.
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C$14 - C$19
C$0 - C$2,380
C$30,125 - C$58,590
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Job Description for Customer Service Representative (CSR)
A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives…Read more
Customer Service Representative (CSR) Tasks
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Customer Service Representative (CSR) Job Listings
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Popular Skills for Customer Service Representative (CSR)
Avg. Hourly Rate
Skills in Customer Service, Data Entry, Customer Relations, Problem Solving and Data Processing are correlated to pay that is above average.
Pay by Experience Level for Customer Service Representative (CSR)
An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$15.10 based on 19 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$15.50 based on 80 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$16.89 based on 33 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$17.
Pay Difference by Location
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Employees with Customer Service Representative (CSR) in their job title in Mississauga, Ontario earn an average of 3.6% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (0.5% more). The lowest salaries can be found in Winnipeg, Manitoba (14.9% less), Vancouver, British Columbia (10.8% less) and Calgary, Alberta (5.0% less).
Years of Experience
This data is based on 144 survey responses.
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